How do I transfer locked money on Apple Pay?

my account got locked over a month ago. Called customer service and they told my account was locked permanently I have over 1000 dollars on there I just had sitting from previous transactions. I asked them how do I transfer my money off since my account is locked. They told me my money is stuck on there indefinitely an to call back for a secondary review in 30 days. Did that an still no luck. How can they hold your money ransom like that ? Anybody had this issue ?

[Re-Titled by Moderator]