Can’t get Genius Bar service with stolen device protection

Why doesn’t Apple (or my phone) know to tell me this needs to be turned off prior to my appointment?

This seems like something Apple usually knows to warn me about (like iCloud backup, etc.). It’s annoying to show up to my appointment and find out everything is getting delayed an hour due to having this setting turned on.

Posted on Mar 11, 2024 9:59 AM

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1 reply

Bob Timmons

Level 10

186,320 points

Mar 11, 2024 10:09 AM in response to howioke

You are asking a "Why" question that can only be answered by Apple, so hopefully you are not really looking for an answer from other users on this user-to-user site. Apple is not here, so they will not respond.

What did Apple say when you took the phone in for service?

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Can’t get Genius Bar service with stolen device protection

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