How to cancel my subscription to prosperi academy it deduct an amount on my funds without permission

Hi!

I would be happy to help you with canceling the subscription to Prosperi Academy.

If you are subscribed through iOS

1) Please go to the iPhone's Settings 

2) Tap on *Your name* and choose Subscriptions 

3) Tap the subscription options related to the Prosperi Academy app 

4) Scroll down and tap on the Cancel button 

If you are subscribed through the website:

Go to your Prosperi Profile → Subscription → Cancel Subscription and proceed with the process. 

If you subscribed through the website and then downloaded the app:

Please follow the same instructions: Prosperi Profile → Subscription → Cancel Subscription and proceed with the process. It will redirect you to the web app page, where you have to log in and cancel your subscription in Settings.

If you are experiencing any difficulties with the process, the support team of Prosperi Academy is always available and is happy to help. Contact at support@prosperi.io.

How did you come across Prosperi Academy?

• Social Media link
• Email
• Website

Unless you specifically downloaded the app from the App Store and used an in-app purchase, you will need to cancel on their website where the subscription was started. When you sign up for any subscription with a third party company directly, you are bypassing Apple's ability to manage the subscription. For more information about subscriptions outside of the App Store and how to check if it is managed by Apple, review this support article:

About purchases not billed through the App Store or the App Store's In-App Purchase system - Apple Support

Prosperi Academy provides this information for how to cancel a subscription with that company:

https://support-prosperi.freshdesk.com/en/support/solutions/articles/73000616790-how-do-i-unsubscribe-#:~:text=Go%20to%20your%20Prosperi%20Profile,and%20proceed%20with%20the%20process.

Remember, Apple can only cancel a subscription when they are managing it through an in-app purchase.

Go to the Prosperi Academy Website, log in, go to your profile, click on the settings button, click on subscription then click on the cancel subscription button. Should cancel past that point. Take a screen shot as evidence if it doesn't.

Msteacher53 wrote:

I would like to cancel subscription prosprersia

Depends on how you chose to subscribe. If subscribed with them directly on their website, then you have bypassed Apple being able to manage the subscription and will need to cancel on that same website.

Cancel on website

If you signed up for a subscription with an in-app purchase, then it is managed by Apple and can be cancelled here:

If you want to cancel a subscription from Apple - Apple Support

There is currently NO WAY, to cancel Properi on my Apple Phone or laptop. All the instructions fall short of explaining this. You can see properi and all its options for subscription levels, but nothing to cancel any subscription. I went to the Properi website to cancel, i was able to do it there, but then it is still up on apple and i have not found a way to remove it on apple. To that is fraud , because the company gets millions of dollars from people who want to cancel but they can't on Apple.

First you have to determine the source of the subscription. If it was done with an in-app purchase, which requires you to double tap the side button with the amount showing on the screen followed by verification with Face ID/Touch ID or Passcode. then follow the steps provided by Limnos.

If the app directed you to their website to sign up and make an account, then it will need to be cancelled there. Some apps will prefer this method because it avoids Apple's payment processing where Apple can easily cancel the subscription. In this case the website is in charge of the subscription and bills your card directly. It appears from other users on this thread that they did this method and had to cancel on the website where an account was created.

This support article explains how to cancel a subscription from Apple on an Apple mobile device, Mac, PC, and online ➔ If you want to cancel a subscription from Apple - Apple Support , or this video will only tell you how to do it on an iPhone ➔ https://www.youtube.com/watch/XXx-J-ueCtE

Notes:

• You might need to scroll down to find the Cancel Subscription button.

• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription has been canceled but will work until the expiration date. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.

• Many subscriptions are set to renew automatically until you intentionally cancel them.

If you can’t find the subscription that you want to cancel, use this shortcut to jump to the section about what to do. --> If you want to cancel a subscription from Apple - Apple Support If you still can't find a subscription, contact Apple Support using this issue-specific link at the end of the section. --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208

If you still have problems, contact Apple online using this page ➔ Choose your country or region - Official Apple Support Select your country, then a product. Alternatively, see a list of Apple phone numbers around the world ➔ Contact Apple for support and service - Apple Support

To request a refund for an accidental App Store or iTunes purchase:

1. Visit the Apple Report a Problem website: Apple Report a Problem: reportaproblem.apple.com.
2. Under "I'd like to," select "Request a Refund."
3. Choose areason for your refund:

• • "I didn't mean to buy this item"
  • "I didn't mean to sign up for a subscription(s)"
  • "Other" (if neither reason applies)

1. Sign in to your Apple ID.
2. Select the specific purchase you want refunded.

IF you bought it outside of Apple, dispute it with your bank!

DJamesta wrote:

what should we do with the screenshot, please?

The screenshot of the page that shows you have cancelled the subscription on their website can be used for proof. You have 2 options when signing up for a subscription on a website when you are still being billed after cancelling.

• Send the proof to support@prosperi.io to show that you have already cancelled and continue to be billed.
• Send the proof to the bank that issued the card that was used if you want to dispute the charge. A credit card company is going to want you to make an effort to resolve a problem with a company before disputing a charge.

For all inquiries and questions regarding your subscription, you can contact support@prosperi.io

I canceled my Prosperi subscription on March 31, 2024 because I was done with using the app and there was no charge for April which would have been charged to my credit card on April 5th, but just now I got a charge for Prosperi on my credit card. It was canceled on March 31st. There’s something fraudulent about that and I can’t find a way to cancel. This is crazy!

JAZZYMOMA1959 wrote:

billing when I did not make them. Bill for $19.99 made on 5/7/24 and $49.99 made on 5/7/24.

You have all the information here on how to proceed. Please let us know what you have found out and if you are having trouble performing the steps provided.

I want a refund, I do not want this. It was wrong for you all to take money out of my account. I am a senior and I need my money to pay my bills and when I looked into this business I never thought what was behind it. I want my money back on my card. Thank you Alice!

@Limnos,

your example does not work for properi.

@Limnos,

your example does not work for prosperi.