Unable to sign in to my Apple ID and I don’t know the password

Hey, I got a iPhone 13 for your birthday and I opened it up


I set the phone up today and I tried signing into my Apple ID on settings app. It said my Apple ID has been locked for security reasons. I don’t know the password 🤦🏾‍♂️


I called Apple support on my other iPhone 10 and here is the conversation


Apple Support

Hey! How I can help you?

Amy

my Apple ID has been locked for security reasons, I’m trying to log in to your new iPhone 13

Apple Support

i understand that frustration. I’m here to help

Amy

my device is a iPhone 13. So I tried logging into my iPhone 13 to use an Apple ID. I don’t know the password

Apple Support

I see now. Can you try to reset the password?

Amy

yes, changed my password

Apple support

k


any advice on how I can get my Apple ID unlocked? Is there a way to unlock it so I can use my iPhone 13 again?


Thanks,

Amy

iPhone 13

Posted on Mar 11, 2024 9:26 PM

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Mar 12, 2024 5:36 PM in response to kacy22

Hi kacy22,

welcome to the Apple (user-to-user) Community!


Seems you just needed to reset your password to regain access ... conversation says you have.

As you know your Apple ID and now have a new Apple ID password: (you have likely used them ok to sign in here.)

You may want to try re-starting the iPhone 13: (deletes temporary files / updates recent changes etc.)

How to: Restart your iPhone - Apple Support


See tips on how to sign in to your iPhone: Sign in with your Apple ID - Apple Support

or if needed:

You may want to check whether you can sign in to your Apple ID account online, to edit / update all your details:

https://appleid.apple.com/


If needed: How to: Get a verification code and sign in with two-factor authentication - Apple Support


All the best :-)

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Unable to sign in to my Apple ID and I don’t know the password

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