Dual Sim section said I have 2 of the same number?

Under the cellar tab in settings my phone showed a primary number and secondary number labeled “work” but the number was the same exact phone number. It also had an option to add another eSIM so I’m a little confused. Any idea why this would show up like that?

iPhone 14 Pro Max, iOS 17

Posted on Mar 12, 2024 7:56 AM

Reply
4 replies

Mar 12, 2024 8:26 AM in response to Dpbev53

To improve understanding of the phenomenon, it would be highly beneficial if you could share a screenshot. Visual representations carry greater impact than written descriptions.


Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



Mar 12, 2024 10:22 AM in response to SravanKrA

Ok so I hit something and it “merged contacts” or something like that apparently but I still would like your insight.


On the image below in cellular section, in the Verizon section it showed primary (***) ***-9018, and then option to turn it line on and off. And below that it showed “secondary” “work” with the same exact phone number. It was like it had a dual sim but the number was the same. And it still showed an option to add and e sim like it does in the image.



if you clicked “turn off this line” the screen on the below image popped up, and below “primary” there was “secondary - work” which you could turn off and on.



any idea what that was? Did the phone used to have a second sim or something?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dual Sim section said I have 2 of the same number?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.