I have two Apple ID accounts on my phone that aren’t mine. Notifications pop up daily for me to sign in to them but I don’t know whose they are, what their passwords are, and don’t want to sign in. But every day it is getting annoying that it keeps popping up. Please help. How do I get these accounts off my phone?
iPhone 7, iOS 13
When you set up the iPhone at the Apple Store, did you restore from a previous backup?
If that was the case, then those apps would have attempted to download from that backup and ask for that Apple ID that was cancelled. Finding those apps are not always easy. I suggest checking in the App Store for updates that have not been updated and also deleting apps on your iPhone that you may no longer use or could have been downloaded by another user. You may also be able to identify apps on your Home Screen or in the App Library(by swiping all the way to the left) that appear greyed out as they would not have been completely installed.
Also make note if you are using a different Apple ID for Media & Purchases at Settings > [name on top] > iCloud > Media & Purchases. Usually it is the same, but some users do use a different ID for purchases.
The only other solution to the problem of apps installed by other users is to wipe your iPhone and set it up as new. You would not be able to restore from a backup, so you would need to make sure that you are using iCloud Photos and any other data, such as Contacts, is stored in iCloud. You can see what data is being stored in iCloud by going to Settings > [name on top] > iCloud. Of course this would depend on how much iCloud storage you have and if the data will fit into that amount. Once it is set up as new by not transferring any data and you use your Apple ID and Password, then that data will be restored to your phone. Any apps that you previously had would need to be redownloaded from the App Store, but you will not be charged again for them. The Apps will have a cloud symbol next to them in the App Store for you to redownload. Any apps that were not downloaded by you will not have that cloud symbol.
I can't think of any other reason why you would be getting a pop-up to provide a different Apple ID other than an app that was downloaded from another user. Wiping the device would be a last resort, so hopefully you will be able to identify the apps and delete them to eliminate the pop ups. If anyone else has another reason, hopefully they will chime in.
When you set up the iPhone at the Apple Store, did you restore from a previous backup?
If that was the case, then those apps would have attempted to download from that backup and ask for that Apple ID that was cancelled. Finding those apps are not always easy. I suggest checking in the App Store for updates that have not been updated and also deleting apps on your iPhone that you may no longer use or could have been downloaded by another user. You may also be able to identify apps on your Home Screen or in the App Library(by swiping all the way to the left) that appear greyed out as they would not have been completely installed.
Also make note if you are using a different Apple ID for Media & Purchases at Settings > [name on top] > iCloud > Media & Purchases. Usually it is the same, but some users do use a different ID for purchases.
The only other solution to the problem of apps installed by other users is to wipe your iPhone and set it up as new. You would not be able to restore from a backup, so you would need to make sure that you are using iCloud Photos and any other data, such as Contacts, is stored in iCloud. You can see what data is being stored in iCloud by going to Settings > [name on top] > iCloud. Of course this would depend on how much iCloud storage you have and if the data will fit into that amount. Once it is set up as new by not transferring any data and you use your Apple ID and Password, then that data will be restored to your phone. Any apps that you previously had would need to be redownloaded from the App Store, but you will not be charged again for them. The Apps will have a cloud symbol next to them in the App Store for you to redownload. Any apps that were not downloaded by you will not have that cloud symbol.
I can't think of any other reason why you would be getting a pop-up to provide a different Apple ID other than an app that was downloaded from another user. Wiping the device would be a last resort, so hopefully you will be able to identify the apps and delete them to eliminate the pop ups. If anyone else has another reason, hopefully they will chime in.
I little more history on how you acquired this phone may be helpful. If someone else was signed into it and downloaded apps, then those app will not update unless the credentials for the person who downloaded them is provided. You can delete those apps that were not downloaded by you, but there is not an easy way to identify them. You may be able to check in the App Store to see which apps are still showing that they need updating.
I bought the store at the Apple Store be in January. I had them help me set it up and at that time the two other Apple ID accounts were listed. The Apple tech who helped me just had me press cancel and the notifications disappeared. But now ever since it pops up daily for me to sign into them.
I have two Apple ID accounts on my phone that aren’t mine
