Wifi and Hotspot doesn’t work on iPad (10th G.)

Hi,

my iPad (10th Generation) doesn’t connect to the wifi or hotspots anymore.

More correctly, it connects (blue tick in wifi settings), but the internet doesn’t work and the wifi / hotspot symbol isn’t visible next to the battery symbol in the right upper corner.

I restarted the iPad, reset the network settings several times and other devices connect to the same wifi / hotspot. I have iPadOS 17.2 and can’t check for updates because the internet isn‘t working.

What can I do?

iPad, iPadOS 17

Posted on Mar 13, 2024 5:23 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 13, 2024 5:34 AM

WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


You can verify your DHCP-assigned IP Address from settings:

Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address



If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


Once removed, you may need to force-restart your iPad:

Force restart iPad - Apple Support


DHCP is used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.



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3 replies
Question marked as Top-ranking reply

Mar 13, 2024 5:34 AM in response to maike144

WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


You can verify your DHCP-assigned IP Address from settings:

Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address



If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


Once removed, you may need to force-restart your iPad:

Force restart iPad - Apple Support


DHCP is used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.



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Wifi and Hotspot doesn’t work on iPad (10th G.)

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