A roommate, who I had to have removed for threatening me, seems to have locked my iPad to his AppleID. Is there a way to fix this and reclaim my iPad. This iPad is probably 4-5 years old. I believe I bought it at the Apple Store but it's not something I can see in my purchase history. It doesn't go back that far.
It now "belongs" to the ex-roomate. Ask that person to remove it.
The ownership of Apple equipment with an activation lock is demonstrated by access to the Apple Account that is signed into the device, by accepted documentation (e.g., a receipt from an Apple authorized reseller), or documented provenance from a deceased owner (in that situation read: How to request access to a deceased family member's Apple account - Apple Support ) Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.
* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/
**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
It now "belongs" to the ex-roomate. Ask that person to remove it.
The ownership of Apple equipment with an activation lock is demonstrated by access to the Apple Account that is signed into the device, by accepted documentation (e.g., a receipt from an Apple authorized reseller), or documented provenance from a deceased owner (in that situation read: How to request access to a deceased family member's Apple account - Apple Support ) Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.
* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/
**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Your roommate would only be able you remove your Apple ID if they knew both, your passcode to login to your device and your Apple ID Password to remove your account. Now that it is locked to someone else, you are stuck with having to prove that the device is yours. You will need the original purchase receipt from Apple and request to have the Activation Lock removed.
xtopher1974 wrote:
Maybe from the IMEI at T-Mobile. I am still the one paying for the cellular connection. That's going to be the hard part as I've had this one for years.
According to reports on the forum Apple will likely require the receipt for the original purchase from Apple or an official Apple retailer. A third party reseller won't work. IMEI is extremely unlikely to be considered proof since that used to be printed on the boxes. In fact if a thief got hold of an unlocked device they could probably get the information, but the device might still have Find My set on it.
You need the IMEI or S/N to get the form to complete the proof of ownership. I might have to call Apple because the iPad was purchased too long ago to show up in the past purchase list.
The old’ish locked iPad might be least of your problems if you’ve not already taken steps to secure your AppleID. See checklist here:
Chattanoogan wrote:
Note this passage in Mac Jim ID’s post:
“… Your roommate would only be able to remove your Apple ID if they knew both, your passcode to login to your device and your Apple ID Password …”
The old’ish locked iPad might be least of your problems if you’ve not already taken steps to secure your AppleID. See checklist here:
If you think your Apple ID has been compromised - Apple Support
So I didn't have the iPad locked to me. I didn't know that was something you could do. So he didn't use my AppleID but yes I've changed my password
Thanks I was looking for that link. I need to show proof of purchase for the device. Maybe from the IMEI at T-Mobile. I am still the one paying for the cellular connection. That's going to be the hard part as I've had this one for years. Since I have an order of protection against him, he's not allowed to have contact with me. Hopefully Apple can help me with this.
Note this passage in Mac Jim ID’s post:
“… Your roommate would only be able to remove your Apple ID if they knew both, your passcode to login to your device and your Apple ID Password …”
The old’ish locked iPad might be least of your problems if you’ve not already taken steps to secure your AppleID. See checklist here:
If you think your Apple ID has been compromised - Apple Support
I have an order of protection against him. He's not allowed to have contact with me. So he's not going to be the one who resets this.
I think that's all too easy for a thief to do too(kind of like saying you locked your front door but hid the key under the flowerpot), but let us know how it goes.
👍
Someone added a locked to owner to my iPad -- and it wasn't me
