I am new to apple, for some reason I cannot add a card to my Apple Pay. I have tried 2 different cards from different banks. It says cannot add card contact provider, which I have done who have said there are no issues with the bank/card. I am lost and it’s so annoying that I cannot use Apple Pay. Any ideas?
[Re-Titled by Moderator]
iPhone 15, iOS 17
There are several possible reasons you might be experiencing issues. So let’s start with a few basic steps. I’ve added links to support articles that may offer solutions to issues you might encounter.
Are you in a country or region that supports Apple Pay?
Places that support Apple Pay - Apple Support
Does your financial institution support Apple Pay?
Confirm your region is set correctly.
Change the language and region on iPhone - Apple Support
Change your Apple ID country or region
It’s a bank and Payment Network issue. Tokens need to be removed from your card. Usually the Payment Network (Mastercard, Visa etc.) has to do it. However, some banks can remove tokens. Fraud alerts are another possible cause and involve both parties again.
You can isolate the issue by creating a new Apple ID, logging out of existing Apple ID and logging into new Apple ID. Try adding a card. If it adds to the Wallet, the issue is banks and/or payment network.
So you have never had any cards in Apple Wallet? Did you ever have them in any other digital wallets?
Hi,
yes I had my card in google pay. This has been deleted from this and I have ordered a new bank card since and it still will not add the card. My wife also has the same problem, her card cannot be added either! Same error message.
Thanks for this. All of these links have been answered previously. Have tried all of these and yes the bank is registered, I have spoken to Apple and they state no issues their end but seems strange why we cannot add our cards!! Very annoying!
Unable to add cards to Wallet for Apple Pay
