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Franco Borgo Author

Level 1

123 points

Sonoma 14.4 syncing problem between devices

MacMini M2, MacBook Pro M3. both update to 14.4.

I started to have iCloud Drive problem. No sync, can't download file on both. Then the Beach Ball. I have to force quit the finder and often restart. The problem seems worse on one computer, sometime on the other.

Dragging a picture from photo to Desktop (iCloud) give me an error..., if I drop it in Download, it will work but just after restart, because after a while, the finder will froze.

So far, I have Re-install 14.4. then I have log off and the log on iCloud.

so far no major change.

Since yesterday, the MacBook can go longer without problem and I am not sure if it is related to iCloud.

anyone else has problem with Sonoma 14.4.

[Re-Titled by Moderator]

Posted on Mar 14, 2024 12:23 PM

Best reply

graemest

Level 1

5 points

Posted on Apr 7, 2024 12:26 AM

I am a normal user, not a representative of Apple or trying to defend Apple. I am running Sonoma 14.4.1 on an M1 iMac and it is working fine at present. The above is a list of things I check when I am having a syncing issue. My most recent problem was a corrupted file trying to upload, which was interfering with the syncing process and causing Finder to hang. Once I removed the file, normal syncing was restored. It wasn't a bug in the system.

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25 replies

Franco Borgo Author

Level 1

123 points

Apr 7, 2024 5:06 AM in response to graemest

how do you find the corrupted files ? I guess with terminal, but I dont know how. It would be very helping, because it was probably my problem. When I call Apple they told me that a corrupted files was probably the cause, and propose to create a new user and delete the old one, I did and it worked (in fact I did a clean install). But I remember, in another problem, clicking on the icon next to iCloud Drive and seeing an upload being stuck there for days and did not know how to find it. my Nephew who is using iCloud Drive for his work, also had this problem, and it is hard to go through all recently added files one by one to find the problem. sometime, looking at the cloud status icon in a list in a finder window can help but I think that most of them are stuck because just one is stuck, and the daemon dont seem to skip it to do the rest of the list.

graemest

Level 1

5 points

Apr 7, 2024 6:21 AM in response to Franco Borgo

If syncing suddenly stops working properly then it is likely to be a file that has recently been created or transferred to iCloud Drive. Look for the upload symbol next to files in iCloud Drive and identify the most recent ones. Try copying these to a local folder on your Mac and then reopening them. Should indicate if they have a problem. Files I have had a problem with are unusual file types, images, large files and archive.zip files, so not always corrupted ones. Patience and trial and error. Sometimes I get an instinct for the problem file, but nothing scientific to it. I hope this helps.

graemest

Level 1

5 points

Apr 7, 2024 7:22 AM in response to Franco Borgo

A few further thoughts:

Once you've identified the problematic file, move it out of the iCloud Drive folder, then move it back in. This can trigger the sync process to restart and complete the upload.

Create a new file in the problem folder: Another trick is to create a new file in the folder that is having issues uploading. This can sometimes kickstart the sync process.

Check for special characters in the file name: Files with special characters in the name can sometimes get stuck during the upload process. Try renaming the file and moving it back into iCloud Drive.

Franco Borgo Author

Level 1

123 points

Mar 14, 2024 2:28 PM in response to Franco Borgo

I found this thread

iCloud Drive/Finder Couldn't communicate … - Apple Community

and I clear the cache on one computer and it seems to work !!!

I going on the second one now

Franco Borgo Author

Level 1

123 points

Mar 14, 2024 2:24 PM in response to Franco Borgo

sometime, I can't go to setting -> AppleId to logout

PRP_53

Level 10

85,993 points

Mar 17, 2024 12:41 AM in response to Franco Borgo

Having a look right now.

Will dissect it in detail and get back to you shortly

PRP_53

Level 10

85,993 points

Mar 17, 2024 1:02 AM in response to Matti Haveri

Very much agree on the Private Internet Access Application

Good one there 😎

PRP_53

Level 10

85,993 points

Mar 17, 2024 1:34 AM in response to Matti Haveri

To each their own

Franco Borgo Author

Level 1

123 points

Mar 17, 2024 6:41 PM in response to Matti Haveri

you are right, TripMode can interfere with iCloud, it is one of the reason I use it, I will disable it right away. it is not turn on right now but it still can cause problem.

Apr 6, 2024 12:29 PM in response to graemest

So unhelpful to just cut and paste boilerplate articles that shift the blame the customer instead of admitting how buggy this OS update is, and fixing it.

Sonoma 14.4 syncing problem between devices