Regarding the Bose Soundtouch App, the iOS17.4 upgrade causes the App no longer to work. The App works on my iPads running iPadOS17.3.1

Recently I discovered by Bose Soundtouch App ( which I have been a daily user for years ) stopped picking up my speakers on my home network using my current iPhone 14+. Although, working just fine on my iPhone 11 , iPad mini and old BlackBerry. Initially, I made posts about it been as a result of recent iOS 17 updates BUT, after a couple weeks problem determination, re-installs, wipe, Bose and Apple support folks , I finally nailed my issue down to my Norton 360 “ web-safe” switch in their App. Shutting it off , everything visible and discovered and working in Soundtouch App again . Only have licences for 3 devices and the other devices where it wasn’t a problem aren’t running Norton . BTW, I opened a support ticket with Norton and explained the whole thing to them and they were ZERO help at all .

In addition to my earlier reply. I logged into the app on an iPhone I had in a drawer (iPhone 6)

Turned off the automatic updates

It picked up all my speakers immediately even the two that I had done a factory reset on.

The iPhone 6 will now be my controller

Running ALL such apps, like Norton, can cause issues on iPhone and are COMPLETELY pointless and not needed. Save your money and dump it. iOS is a walled garden, which is not subject to attack and there are ZERO known virus for iOS devices.

I have exactly the same problem

I can be sure it happened as a result of the IOS Update

I spent several hours re-booting to no avail

SO HELPFUL, thank you!!!! I kept factory resetting, spent over an hour on phone with Bose support, and the whole time it was Norton Safe Web

Apple doesn't own Bose, nor their App. If they didn't update their app to be compliant with iOS 17.4, that's on them to do. With app issues with 3rd party products, you should reach out to Bose for help. Apple has no ability to change anything in their app. But be assured, Apple did send the API (Application Protocol Interface) to Bose as they do all app developers for them to make whatever changes necessary for their app to work with a new upate.

Contact Bose.

So I have to use the old iPhone to “play all” but I use the remote for Bluetooth and can play music on my new iPhone.

Radio presets all working off the remote

Happy now.

Hope all this rambling helps 😀

Yes , thanks …. Since uninstalled Norton360 on iPhone. Funny thing is , is it was working that way fine for years until March 2024 … weird.

I just spent the better part of a half hour in discussion with a tech-support human at Bose. I informed him that the desktop app, which is required to add an NAS Drive or computer library to a Bose SoundTouch device, yields the following when installed on an M2 Mac Mini: "uh-oh. Looks like the installer did not install the most recent version. Restart the app and try again". After a lot of dithering, he agreed that the software for SoundTouch devices has not been updated and will never be updated. If we want to access a local NAS drive or Apple Music library, we can buy new Bose hardware or go pound sand.

Sorry to be the bearer of bad tidings, but it should be obvious, since the iPhone app from Bose tells us to download the desktop app at "soundtouch.com", which has been NXDOMAIN for several years.

Happening to me too. Soundtouch app won't work. Checked and verified everything the manual recommends but still the app won't work. It can't find the speaker even though the info on the speaker says it is connected to the same network. Don't know what else I can do If the app won't work I can't conveniently use the speaker.