I am unable to "Allow Tracking" on my iPad

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Level 1

4 points

I am unable to "Allow Tracking" on my iPad

I just bought this iPad refurbished, and it won't recognize my birthdate and allow me to let apps track my activity. It says missing age information. Any tips? I've never owned one before

[Re-Titled by Moderator]

iPad, iPadOS 16

Posted on Mar 15, 2024 9:02 AM

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Answer 1

Aloha20

Level 1

9 points

Mar 15, 2024 9:21 AM in response to sheilarie

Hi, sheilarie

It seems there's a problem with your refurbished iPad not recognizing your birthdate for app tracking. Here are some steps you can try:

Restart your iPad.
Make sure your iOS is up to date.
Check and reset your birthdate in the iPad settings under Screen Time > Content & Privacy Restrictions > Game Center Settings.
If the issue persists, you might need to perform a factory reset.
If none of these solutions work, reach out to Apple Support for additional assistance.

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Answer 2

sheilarie Author

Level 1

4 points

Mar 15, 2024 11:49 AM in response to Aloha20

Thanks

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I am unable to "Allow Tracking" on my iPad

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