All Voicemails Missing after iOS 17.4 update
After iCloud backup was done on my iPhone12 pro at 7:40am on 3/13/24 I proceeded to update to iOS17.4 at around 8:00pm. It took give or take 20min for update to be completed. I was met with the hello screen when update was done. The following day 3/14/24 I went to listen to my saved voicemail from my grandmother who has passed and realized that I had no voicemails on my phone.( not in voicemails nor in deleted) I panicked and called my carrier who told me they can help me retrieve deleted voicemails but had no control over why voicemails on my phone prior to the update where not able to carry over once the update was done. I then called apple and spent 3hours on the phone. At first my advisor told me that it was a carrier issue and he couldn’t help unless I let apple download some sort of logging tracker that would send engineers information. I was hesitant and he was insensitive and told me there was nothing he could do without me willingly allowing this download to my device and hung up. After 5min I called again in desperation and got a new senior advisor who allowed me to grieve over my missing voicemails and calmly explained what the download would do and how it would help the engineers track the possible problem. I did it. I also explained how I have read on the community discussions how people have restored their phones and it worked. I have a 2TB storage plan, I have all iCloud preferences turned on and we were able to see the backup I had done prior to update on my device. Here I am next day, I have restored my device and oddly enough had 2 random voicemails show up on my device from 2/15/24 and in “ recently deleted” had 6 voicemails show as well. Proper settings is imperative to my plea of “ I have done everything right “ when it comes to making sure I am never faced with compromising/losing important data in my phone. It is a voicemail I need to get back especially because I have done nothing to lose it. I listened to this voicemail for the past 2 years on my device. It has been 2 days and I do not want more days to pass as I don’t want “time in between” to be the next excuse used. Please anyone in here if you were able to retrieve your voicemails after updating your phone to iOS 17.4 I am begging from the bottom of my heart to tell me what you did in hopes to getting the voicemails from my grandmother back. Thank you
iPhone 6, iOS 10
