Factory reset my iPhone 11

I would like to reset my iPhone, but FaceID won't let me do it.


It's bugged out.

I want to give the phone to a family member, but I can't, because I cannot sign out of my Apple ID without Face ID, despite having/ keying in my password. Therefore I cannot reset the device.


Someone kindly assist.

iPhone 11, iOS 17

Posted on Mar 15, 2024 1:10 PM

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Question marked as Top-ranking reply

Posted on Mar 15, 2024 1:44 PM

If you have Stolen Device Protection enabled you will need your Face ID to turn it off. This link discusses your options→About Stolen Device Protection for iPhone - Apple Support.


If Stolen Device Protection is not turned on, all you need to reset your phone is your Apple ID and Apple ID password (not the iPhone’s screen passcode) to turn off Activation Lock→What to do before selling or giving away your iPhone, iPad, or iPod touch

1 reply
Question marked as Top-ranking reply

Mar 15, 2024 1:44 PM in response to Frankie_K97

If you have Stolen Device Protection enabled you will need your Face ID to turn it off. This link discusses your options→About Stolen Device Protection for iPhone - Apple Support.


If Stolen Device Protection is not turned on, all you need to reset your phone is your Apple ID and Apple ID password (not the iPhone’s screen passcode) to turn off Activation Lock→What to do before selling or giving away your iPhone, iPad, or iPod touch

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Factory reset my iPhone 11

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