FaceID needed to reset iPhone now?

trantolo wrote:

I have a phone belonging to an old employee. I have their pin and their iCloud password, but it will let not me reset the phone without face ID. How can I reset this phone?

About Stolen Device Protection for iPhone - Apple Support

It is possible if the work location is recognized as a familiar place. The person could have also set up Stolen Device Protection to require the Face ID even if it is in a familiar location. Just depends on how they set it up and what security protections they enabled.