"LiveBetter isn't compatible with iCloud Private Relay" error on iPhone

I’ve seen the below pop-up several times, but I have no idea what it is. There’s no app on my phone called this and the internet isn’t very helpful. Does anyone know what it is and how to deal with it? It’s essentially asking me to turn off the private relay so it can monitor my activity, but I’m not exactly comfortable with that.



[Edited by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Mar 16, 2024 11:34 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 28, 2024 3:03 PM

It seems to be related to the wifi network used by Walmart and other stores and/or T-Mobile's passport. That message popped up on my phone while I was in Walmart. It's not an app on your phone, it is your iphone trying to use this wifi network.


Don't turn off private relay - double check that you have private relay turned ON for your iCloud.


see related thread on reddit:

https://www.reddit.com/r/tmobile/comments/1aqnn0f/livebetter_wifi_at_walmart_ive_never_seen_this/

1 reply
Question marked as Top-ranking reply

Apr 28, 2024 3:03 PM in response to Jrod761

It seems to be related to the wifi network used by Walmart and other stores and/or T-Mobile's passport. That message popped up on my phone while I was in Walmart. It's not an app on your phone, it is your iphone trying to use this wifi network.


Don't turn off private relay - double check that you have private relay turned ON for your iCloud.


see related thread on reddit:

https://www.reddit.com/r/tmobile/comments/1aqnn0f/livebetter_wifi_at_walmart_ive_never_seen_this/

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"LiveBetter isn't compatible with iCloud Private Relay" error on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.