problem watching apple tv with Roku

I have been watching Apple TV for over one month using Roku with no problem now for the past few days I can not watch the shows.. strange I can watch the intro but not the shows …error message “there is a problem playing this video .try again or troubleshoot obviously I tried the trouble shoot it just checks for internet connection “ help would be appreciated

3960CA,

Posted on Mar 17, 2024 7:45 AM

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Question marked as Top-ranking reply

Posted on Mar 17, 2024 9:37 AM

… using Roku …

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the TV (or streaming device),
  3. Wait 30 seconds,
  4. Plug the TV (or streaming device) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

3 replies
Question marked as Top-ranking reply

Mar 17, 2024 9:37 AM in response to Springtime2024

… using Roku …

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the TV (or streaming device),
  3. Wait 30 seconds,
  4. Plug the TV (or streaming device) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

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problem watching apple tv with Roku

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