Why does Apple support say you have to water lock the watch everytime or it may break but online it says its only to prevent unintended inputs to the watch?

I am on my second apple watch. I bought my first one so that I could swim laps with it. One time I got into a pool and the watch stopped working. Had to fight with apple to get a replacement since it was less than 4 months old and at first they wanted to charge me for a repair! Now the replacement has also stopped working suddenly in a pool and its the exact same thing. Oh well its not water proof its water resistant and if its too old this is going to happen with time (newer watch is also about a year old). I was told I needed to water lock it every single time "or just so you know this can happen". So from my understanding reading the materials online it looks like water lock isn't actually protecting the internal parts of the watch. Its just locking the screen and allowing you to expel the water after, correct? Is this watch not really supposed to be worn in lap pools or is apple customer service just gaslighting me?

Posted on Mar 18, 2024 2:51 PM

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Posted on Mar 18, 2024 3:12 PM

Here is what Apple states about this topic:

About Apple Watch water resistance - Apple Support


Particularly this: "Water resistance isn't a permanent condition and can diminish over time."


and this: "While the above should be avoided, if your Apple Watch comes in contact accidentally with soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, hair dye, or any substance other than water, it should be cleaned with fresh warm water and dried with a lint-free cloth. Chemicals found in these items could negatively affect water seals and acoustic membranes."


Water lock locks the touch screen against unintended inputs, and also expels water from the speaker cavity when unlocked.


Water lock does not alter the intrinsic water resistance, or any intrinsic lack of water resistance due to damage or degradation or chemical exposure or otherwise. It is a control lock.


Related:


I have used a Series 5 for pool swimming with no issues. Not past the usual inaccuracies with its exercise measurements, that is.

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Question marked as Top-ranking reply

Mar 18, 2024 3:12 PM in response to Jungle Julia

Here is what Apple states about this topic:

About Apple Watch water resistance - Apple Support


Particularly this: "Water resistance isn't a permanent condition and can diminish over time."


and this: "While the above should be avoided, if your Apple Watch comes in contact accidentally with soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, hair dye, or any substance other than water, it should be cleaned with fresh warm water and dried with a lint-free cloth. Chemicals found in these items could negatively affect water seals and acoustic membranes."


Water lock locks the touch screen against unintended inputs, and also expels water from the speaker cavity when unlocked.


Water lock does not alter the intrinsic water resistance, or any intrinsic lack of water resistance due to damage or degradation or chemical exposure or otherwise. It is a control lock.


Related:


I have used a Series 5 for pool swimming with no issues. Not past the usual inaccuracies with its exercise measurements, that is.

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Why does Apple support say you have to water lock the watch everytime or it may break but online it says its only to prevent unintended inputs to the watch?

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