Unable to receive my Two-Factor Authentication code

Question

Level 1

4 points

Unable to receive my Two-Factor Authentication code

I use my other Apple ID to write this issue.

It is working fine until today when I want to sign in and they ask for Authentication code. Keep in mind, that Apple ID that I want to sign in is for my works and I don't have any device associate with that Apple ID, therefore I use my phone number for the authentication code. I tried restarting my iPhone, restarting the internet and still no luck. For more information, I also use this number as my trusted number on my main account (the account that I write this issue with). It frustrate me because I need to release my app next week and I can't even access my testflight. So, any help will be appreciated.

[Re-Titled by Moderator]

Posted on Mar 19, 2024 7:08 AM

Reply

Answer 1

Top-ranking reply

Chattanoogan

Level 7

31,844 points

Mar 19, 2024 7:18 AM in response to ricecake11

Since your phone is a different AppleID from the AppleID you’re trying to access, you will not automatically receive a verification code. (ONLY Trusted Devices of an AppleID “automatically” display Verification Code.)

You’ll need to click “Didn’t Receive Code” and then select THE trusted number where you wish to receive the code.

Get a verification code and sign in with two-factor authentication - Apple Support

Reply

Answer 2

Mar 20, 2024 5:46 AM in response to ricecake11

This is - unfortunately - one of those matters which resides “in the seam” between participants and is therefore too easy to NOT seriously troubleshoot from either end.

I’d suggest converting the Apple 2FA Trusted Number you primarily use to Voice 2FA Delivery.

Carriers are generally quite adept at completing voice calls.

Reply

Answer 3

Mar 19, 2024 9:23 AM in response to ricecake11

Then the issue might also be w/ your carrier as they actually deliver to SMS message.

I’ve found of late that code delivery by voice often seems more reliable than SMS; although I can’t explain why.

Reply

Answer 4

Mar 19, 2024 9:47 AM in response to ricecake11

Of late I’ve been experiencing lower and lower apparent reliability w/ delivery of “corporately-generated” SMS-delivered 2FA codes; although I’ve never (knowingly) encountered delivery issues w/ SMSs from individuals.

I always wonder if it’s a side-effect of carrier efforts to control spammers … 🤷🏼.

Reply

Answer 5

ricecake11 Author

Level 1

4 points

Mar 19, 2024 9:29 AM in response to Chattanoogan

It might be because of my carrier, but when I tried sending and receiving message, it works normally. I also tried using the voice, but I'm not receiving any call. I will wait until tomorrow though. If nothing changes, I might contact Apple support, which I need to find out how to do that without mentioning any devices. Thank you for your replies

Reply

Answer 6

ricecake11 Author

Level 1

4 points

Mar 19, 2024 8:28 PM in response to ricecake11

Finally, after waiting for almost a day, I receive my 2FA code! I don't know how or why, because 2 hours ago I checked and the problem still persist.

In my opinion, Apple should be better at informing why my phone number cannot be used, maybe because of maintenance or error on Apple's side or maybe because of my carrier (which I think is impossible for them to know) or etc. That is the basic thing that they teach us in Apple Developer Academy program and they can not implement it on their site. How ironic.

Reply

Answer 7

ricecake11 Author

Level 1

4 points

Mar 19, 2024 7:22 AM in response to Chattanoogan

I already did that several time, but I didn't receive the code. As you can see on the picture, "A message with a verification code has been sent to my number" but no verification code has been sent.

Reply

Unable to receive my Two-Factor Authentication code

Similar questions