captive.apple.com turns my iPad screen white, preventing me from connecting to my wifi & I cannot enter log-in details.

Please help. Every other device will connect. But the iPads will not because when the captive.apple.com gets activated, I cannot enter any log-in or password details.

Posted on Mar 19, 2024 9:27 AM

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Posted on Mar 19, 2024 9:32 AM

The CaptivePortal is test, used by Apple device, when joining a WiFi network. The test tries to determine whether or not you have joined a “captive network”, that will require additional actions to sign-in before access to the wider network (or internet) is granted.


For example, many hotels and public transport hubs have WiFi networks that can be used by visitors to these locations. Some (if not all) will require that you actively accept Terms Of Use before being granted access. Others may require you to “register” and/or pay a fee before being able to continue.


If you have a VPN or Security App (e.g., Norton or McAfee) installed, these may be interfering with the Captive network login. If installed, these Apps may need to be disabled or removed from your iPad.



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Question marked as Top-ranking reply

Mar 19, 2024 9:32 AM in response to eszlee

The CaptivePortal is test, used by Apple device, when joining a WiFi network. The test tries to determine whether or not you have joined a “captive network”, that will require additional actions to sign-in before access to the wider network (or internet) is granted.


For example, many hotels and public transport hubs have WiFi networks that can be used by visitors to these locations. Some (if not all) will require that you actively accept Terms Of Use before being granted access. Others may require you to “register” and/or pay a fee before being able to continue.


If you have a VPN or Security App (e.g., Norton or McAfee) installed, these may be interfering with the Captive network login. If installed, these Apps may need to be disabled or removed from your iPad.



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captive.apple.com turns my iPad screen white, preventing me from connecting to my wifi & I cannot enter log-in details.

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