Unable to set up Face ID on my iPhone

My Face ID wasn’t work and I deleted current id and tried to setup new one but I can’t setup new Face ID. Camera won’t take my face.


[Re-Titled by Moderator]

iPhone 12 Pro, iOS 17

Posted on Mar 19, 2024 11:54 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2024 11:58 AM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Mar 19, 2024 11:58 AM in response to janaka244

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Unable to set up Face ID on my iPhone

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