Unable to set up Face ID on iPhone despite software update and restart

I have the latest software update, I have turned the iphone off and on, and I still cannot set up face id. When I got to the page, all options are grey. Camera seems to be working fine - no obtructions.



[Re-Titled by Moderator]

Original Title: set up face id

iPhone 12, iOS 18

Posted on Aug 2, 2025 11:40 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2025 11:51 AM

Here is guidance from Apple→If Face ID is disabled on your iPhone or iPad Pro - Apple Support


Note that this is usually a hardware problem, and there is a link to Apple Support at the end of the article if the advice doesn’t resolve the problem.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to set up Face ID on iPhone despite software update and restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.