I am not able to download ICICI bank app on iPhone X due iOS version issue

Apple is not responsible for the issues with the bank's app. It is ICICI Bank that is disregarding our complaints. This highlights ICICI Bank's misguided decision-making, particularly in appointing individuals who approve such limitations on iOS. While they may have implemented restrictions for newer versions of iMobile, they should still ensure access for existing users. I have exhausted my efforts in engaging with ICICI Bank's customer service. Consequently, I have lodged a formal complaint with RBI's Ombudsman, seeking compensation of INR 50,000 for the mental distress caused by this inaccessibility issue. You to can raise a complaint from here.

As reported in this thread, you need a phone that can use iOS 17. You can either buy a new iPhone or buy an android phone that will be compatible.

Then contact the bank for help with their software, this has nothing to do with Apple.

We have the same issue with our IPhone X. There is absolutely no support from both Apple as also ICICIBANK

Kurtosis12 wrote:

Apple has nothing to do with this, Apple is not responsible for third party apps.

This is up to the bank to make their software compatible with the latest operating system.

I believe the problem is that the app is compatible only with the latest operating system – iOS 17.

I spot-checked a few apps from U.S. banks and credit unions, and all of them would run on iOS 15 and up. Some would run on iOS 14. That seems more reasonable. But if this ICICI app will only run on iOS 17, that would be the bank's doing – not Apple's.

sriram150 wrote:

Download

Did you read the thread?

Posting the word "Download" will not solve anything. If you want a version of this app that runs on a version of iOS earlier than iOS 17, you will need to convince the bank to release one.

I think better option to serve notice to ICICI bank to provide APP support for at least IOS16, as many in India itself still using iPhone X or lower version.

Or we will close our Account from ICICI Bank.

We should send mail to ICICI bank ASAP.

pravin2700 wrote:

Same problem…This is not fair why we should change mobile when there is no any issue work flawlessly except iMobile app .do something in this case ASAP

Because the developers of the app are no longer supporting the older operating system. Apple can't force them to do that.

Brother ✋, ICICI are responsible for making it their app work. Not Apple. Write to the channels that ICICI provides for feedback.

That said I'm having the same issue.

@apple please support with this update with ICICI bank iMobile app as they are not supporting your company’s phone customer’s. And if this will be the situation then anyone planning on buying IPhones in future will switch to Android. Please help

Third party apps are responsible I do agree. Apple being the phone provider for customers, therefore is it not Apple’s responsibility to provide them with best services. As you know in today’s world applications are very important, if a phone doesn’t support good application for longer time than the users would move to others.

I'm not sure what the point of your post is.

If someone wants to move to a different phone because they don't understand it is up to the bank to fix their software, then so be it.

Again, this has absolutely nothing to do with Apple.

kamaljit53 wrote:

I ve the same problem with ICICI mobile pay app. My complaint with ICICI has reached a deadlock and no conclusion has come out. As ICICI has upgraded the app which will only work with iOS 17. Looks like a underground deal with apple and ICICI app developers forcing customers to ditch the device they are using upto iphoneX and have unnecessary expenditure to buy recent device on which iOS 17 is supported. ICICI and apple has some deal which need to be subjected to investigation.

That's nonsense.

Why would Apple have an "underground deal" with ICICI, but not bother making similar "deals" with U.S. banks which account for huge numbers of customers? Why do those U.S. banks have apps that can run on iOS 15 or later (and in many cases, on iOS 14 or later), if there is such a huge conspiracy?

Your accusations do not pass the smell test.

The obvious explanation is also the most plausible one: that ICICI, and ICICI alone, decided to impose an iOS 17 requirement on you. Also, that instead of taking it out on ICICI, you and others in this thread are looking to take your beef with ICICI out on Apple. Which isn't going to help you one bit, because it is ICICI who controls system requirements for their apps, whether you're talking about the iPhone versions or the Android versions.

I have i phone 8 plus and it support iOS version 16.7.6 only. and i want to download icici bank app but icici bank app supporting only 17+ iOS version. so if you have any other method to download or update my phone with latest version iOS so please let us know it will be your great help

facing same issue and we are same page , despite of maintaing the minimum balance if deniying me service which i deserve , simply i am going to change the bank account , updation is nothing to do with banking security only to make us buy new phone for 80 thousand rupees and install the app what is point , should we complaine to RBI about this nexus