delete apple id from eamil in order to creat new id on same email, since I forgot security question and same are not resetting

I didn't used my apple id for some years and now I forgot my security questions.. same are not resetting due to not sufficient information with the apple


Posted on Mar 21, 2024 9:28 AM

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Posted on Mar 21, 2024 1:39 PM

Several years ago Apple transitioned to using to two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Over the past few years Apple has been repeatedly and persistently encouraging users to switch to the newer security system. For those who have ignored their encouraging, Apple will likely only help you do that if you can. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.


If you still need help, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


If Apple cannot help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.


If you create a new account you will not be allowed to re-use the email address from the old one. If you use iCloud as an email address you will still need a different one to create the account. From: Change your Apple ID - Apple Support

- There's special instructions if you want to change your Apple ID to an @icloud.com address.

"If you try to change your Apple ID to an @icloud.com email address that was created within the last 30 days, you will be asked to try again later."


Personally I would not use the same iCloud mail address for your Apple ID. If you have problems with your account you also could not get access to the emails Apple sends you helping you with recovering your account.



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Question marked as Top-ranking reply

Mar 21, 2024 1:39 PM in response to Teensodo

Several years ago Apple transitioned to using to two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Over the past few years Apple has been repeatedly and persistently encouraging users to switch to the newer security system. For those who have ignored their encouraging, Apple will likely only help you do that if you can. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.


If you still need help, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


If Apple cannot help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.


If you create a new account you will not be allowed to re-use the email address from the old one. If you use iCloud as an email address you will still need a different one to create the account. From: Change your Apple ID - Apple Support

- There's special instructions if you want to change your Apple ID to an @icloud.com address.

"If you try to change your Apple ID to an @icloud.com email address that was created within the last 30 days, you will be asked to try again later."


Personally I would not use the same iCloud mail address for your Apple ID. If you have problems with your account you also could not get access to the emails Apple sends you helping you with recovering your account.



Mar 21, 2024 1:11 PM in response to Teensodo

You must be able to log into the Apple ID yourself to make any changes to it. It sounds like you are unable to log into it anymore, so you will not be able to use that email. Instead, you'll need to use a different email address for a new Apple ID, or use Apple's "Get a free iCloud email address" option for an Apple ID. How to create a new Apple ID - Apple Support

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delete apple id from eamil in order to creat new id on same email, since I forgot security question and same are not resetting

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