I can't get in touch with customer service.

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nansy_2024 Author

Level 1

4 points

I can't get in touch with customer service.

Hi. I have no way to contact customer service, I need to change the warranty period, this is only possible by calling.

But before I had a number that starts with +7 (Russia) and Apple employees can't call it.

I have been living in Georgia for a long time, I have a Georgian number. But still when I ask for support I have to enter a +7 number and it is impossible to change it. To contact the support service on this issue - also only a call, which is impossible on +7. As a result, I can't solve the issue in any way and I am in a dead end.

Please help me!

Also, even though the site ends in .com I have everything displayed in Russian. Maybe that's important.

MacBook Air, macOS 14.4

Posted on Mar 22, 2024 2:06 AM

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Answer 1

Limnos

Level 10

428,441 points

Mar 22, 2024 8:59 AM in response to nansy_2024

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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I can't get in touch with customer service.

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