By now you’ve probably forgotten about this conversation but I’ve only had more issues, not less. You asked is my husband is dead. Yes-far better it had been me-he could have figured this out. I’m useless.
I have stupidly already gone through the legacy process. That’s where everything went wrong. I reported the death of my husband using his death certificate and Legacy key and as a consequence, they deactivated his Apple ID and I can’t use any of the computers. They’ve left him as my family organizer. I have to pay for his legacy storage. They then had me remove our child from our family and start paying separately for her accounts iCloud and Music. I can’t protect our special needs kid (foster/Grandchild) because staff coerced me that removing her was the only way forward and I would put her on another account. (I can’t put her back because she’s 16. This is endangering her-she needs supervision.) That Apple Senior Support staff was wrong.
I have access to all my husband’s so called private data but they’ve made everything unusable. They say to restore computers to factory new but they are frozen on his password input screen. (Mac is frozen on the Sleep screen.). I can’t do what they want. I can see all his passwords on his phone, for example. It’s not about privacy. Something is very broken and the Senior Support Staff don’t understand the whole issue and process. Everything they advise makes it all worse. If I contact someone just about family sharing, they don’t know anything about the legacy process. They don’t know how to get any of my computers to work.
I at least wish I could find somewhere to register a complaint with Apple about tech support staff giving wrong information because they’ve done that a number of times. They’re all very nice. It’s not malicious. They just don’t know much about this process.
I should not have done the legacy process without creating back ups and I should not have done so until I removed that account from being the family organizer and from being the administrator on my child’s computer…Now that I know everything I did wrong I’ve been begging they just give me even just a week to fix it. To go back before I processed the legacy key and allow me time to correct these errors. Instead they promise somebody will call and they almost never do. When the staff promise you’ll be getting a call at 6 PM and it doesn’t come there ought to be a way to report that or do something about that. (yes I’ve checked all the settings on my phone calls and I’m taking spam calls at all hours of the day and night waiting for Apple.) The Legacy process is voluntary but once you make the mistake of using it, they say you need an attorney if you have any questions or are not satisfied.
This is all the opposite of what I’ve come to expect from Apple after 10+ years and currently owning 14 devices.
