My iPhone 13 Pro is only working with WiFi. It just stopped and now says Sim failure What do I do?

My iPhone 13 Pro is only working with WiFi. It just stopped and now says Sim failure What do I do? It worked fine 1 hour ago, and then put it in airplane mode for a flight. I’ve rebooted 3 times.

iPhone 13 Pro, iOS 17

Posted on Mar 22, 2024 12:40 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2024 1:16 PM

You probably need a new SIM card. You can try cleaning the old one (carefully)→iPhone and iPad: How to remove the SIM card


Once you have it out of the phone remove it from its frame, wipe it off, and, if you have a good pink eraser, rub it gently. Then rub it on a clean rag to get the rubber particles off it, put it back in its frame and reinstall it.


If that doesn’t fix it get a new SIM from your carrier. Go into one of their stores if you can and have them activate it and install it.

2 replies
Question marked as Top-ranking reply

Mar 22, 2024 1:16 PM in response to Ecriley2222

You probably need a new SIM card. You can try cleaning the old one (carefully)→iPhone and iPad: How to remove the SIM card


Once you have it out of the phone remove it from its frame, wipe it off, and, if you have a good pink eraser, rub it gently. Then rub it on a clean rag to get the rubber particles off it, put it back in its frame and reinstall it.


If that doesn’t fix it get a new SIM from your carrier. Go into one of their stores if you can and have them activate it and install it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 13 Pro is only working with WiFi. It just stopped and now says Sim failure What do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.