Freezing issue on iPhone after iOS 17.4.1 update

Ever since I updated to 17.4.1 my phone is more useless than a dial up computer from the 90’s.

Almost every app freezes, and I can’t access my emails anymore.

Has anyone figured out a solution to this mess?


[Re-Titled by Moderator]

Posted on Mar 23, 2024 9:11 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2024 1:19 PM

I'm using 11 Pro and just updated to 17.4.1 2 days ago. Everything was good.


A few hours ago, the phone started playing up. No app could be launched, not even the System app. Pressing the side button won't switch the screen off, and I had to wait for screen timeout. When the phone is off, I could press the side button to turn it on.


I tried the restart by pressing the side button and either of the volume button (Restart your iPhone - Apple Support (NZ)) but even that screen (shown here) was frozen.



Thought I'll wait for the battery to drain. Until I found out that there's another restart method of pressing the up, then down then side buttons individually (Force restart iPhone - Apple Support (NZ)) which worked!


66 replies
Question marked as Top-ranking reply

Mar 26, 2024 1:19 PM in response to Rodeodave720

I'm using 11 Pro and just updated to 17.4.1 2 days ago. Everything was good.


A few hours ago, the phone started playing up. No app could be launched, not even the System app. Pressing the side button won't switch the screen off, and I had to wait for screen timeout. When the phone is off, I could press the side button to turn it on.


I tried the restart by pressing the side button and either of the volume button (Restart your iPhone - Apple Support (NZ)) but even that screen (shown here) was frozen.



Thought I'll wait for the battery to drain. Until I found out that there's another restart method of pressing the up, then down then side buttons individually (Force restart iPhone - Apple Support (NZ)) which worked!


Apr 11, 2024 4:32 PM in response to Rodeodave720

this will solve all the problems:



Go to Settings  > General > Transfer or Reset iPhone.

  1. Do one of the following:
    • Prepare your content and settings to transfer to a new iPhone: Tap Get Started, then follow the onscreen instructions. When you finish, return to Settings > General > Transfer or Reset iPhone, then tap Erase All Content and Settings.
    • Erase all of your data from iPhone: Tap Erase All Content and Settings.


Support will never know how to solve your problem if you have too many problems. So make a backup of your iPhone before proceeding with a reset. Resetting will solve all problems.


Apr 26, 2024 11:19 PM in response to Rodeodave720

iPhone 12 here on iOS 17.4.1 and same issue of randomly freezing apps. Once an app freezes, the only way to acces it again is to force restart the phone (short press volume+ and release, short press volume- and release, keep pressing power button until the Apple logo appears on the screen). Need to do the force restart at least twice a week.

This is the worst update I have seen and worst experience with my iPhone. I really hope the next update will fix this and will be released soon.

May 13, 2024 10:27 AM in response to Rodeodave720

Same problem with SE (2020) - Tried update via Apple Devices App - failed with errors, tried restore via Apple Devices App - failed with error. Used recover mode to do a restore (multiple tries before it worked). Finally working again but phone still freezes (touch screen) randomly. Mostly the IMessage back button fails to respond but total phone locks up occur also. Cleaning memory helps for a while but eventually it freezes again. My guess is its some sort of memory issue.

Mar 23, 2024 9:20 AM in response to Rodeodave720

Rodeodave720 wrote:

Ever since I updated to 17.4.1 my phone is more useless than a dial up computer from the 90’s.
Almost every app freezes, and I can’t access my emails anymore.
Has anyone figured out a solution to this mess?

I have absolutely no such issues after iOS 17.4.1. Do the Forced Restart as already advised and make that procedure something you do after EVERY iOS update.

Apr 2, 2024 7:04 AM in response to DMcGrew44

and maybe it will freeze again after 24h….

after 24h my phone start to freeze again.


this morning I have restored all of my phone backingup only AppleApps and whatsup (photos, contact, note etc.).


I will use the basic app waiting for some problems… than I will install all the other apps.


Than… if everything will freeze again I will look for a Samsung Galaxy 🤦🏻‍♂️



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Freezing issue on iPhone after iOS 17.4.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.