Unable to activate iPhone on new carrier service

so i called metro pcs so they can give me the port out number i had 3 lines with them they gave me the code and told me that would work with all the phones so i went to criket where i spent 4 hours in their shop calling metro calling apple no help because metro said the phone i had was a warranty phone apple provided for me so they cannot do nothing about it the phone says locked to carrier and since i got this phone or the 1st phone this one replaced i was with them the whole time now im stuck with a phone i paid 736 and no one can help me only criket and apple tried to help me stuck in the phone patiently when metro i called so many times even talked to supervisor and none tried to help they are my carrier even apple asked for a case number women refused too now what do i do with my phone


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iPhone 11, iOS 17

Posted on Mar 23, 2024 5:45 PM

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Mar 23, 2024 8:40 PM in response to Allie1992

Allie1992 wrote:

Yeah they don’t want to and I’ve ran out of options I’ve called and went to the store and nothing so I have a phone that is currently with cricket but the sim doesn’t work so the phone is just there how do I make metro understand that they are the only ones who can unlock it when they keep going on that it’s Apple


When you talk to the carrier's support people, and they say things like that, ask to speak to their supervisors. If they claim that Apple is the one to contact about releasing carrier lock, ask to speak to THEIR supervisors. This hopefully will eventually result in you getting someone who has a clue and isn't giving you the runaround.


That person STILL might tell you that they have no intention of releasing the carrier lock. Especially if the reason that the phone was carrier-locked in the first place was that the phone's price was subsidized, and whoever got the subsidy did not subscribe to service from the carrier for the full length of the contract.

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Unable to activate iPhone on new carrier service

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