How to reactivate eSIM Card after accidentally turning it off on iPhone

how do I reactivate my eSIM card? It was accidentally turned off?


[Re-Titled by Moderator]


iPhone 14, iOS 17

Posted on Mar 23, 2024 9:46 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2024 9:49 PM

Unfortunately, you won't be able to activate the eSIM directly through your iPhone settings since it was accidentally removed. To get your eSIM service back up and running, you'll need to contact your mobile carrier.


Here's a breakdown of why contacting your carrier is necessary:

  • eSIM Activation Requires Carrier Support: Unlike traditional SIM cards, eSIMs rely on your carrier's network to activate. They don't have a physical component you can swap in and out.
  • Carrier Has Information to Re-enable: Your carrier has all the details about your eSIM profile, including the phone number and data plan linked to it. They can use this information to re-activate the eSIM on your iPhone.


What to expect when contacting your carrier:

  • The carrier representative may ask you to verify your account information for security purposes.
  • They might offer you a couple of options to activate the eSIM, such as:
    • Providing a QR code: You can scan this code with your iPhone's camera to automatically configure the eSIM.
    • Manual activation: The carrier might guide you through a step-by-step process to activate the eSIM using your iPhone's settings.


Additional Tips:

  • If you have the physical SIM card that was originally linked to the eSIM, you can inquire about converting it back to a physical SIM as a temporary solution.
  • Be sure to ask the carrier representative about any fees associated with re-activating the eSIM.


I hope this explanation clarifies the situation and helps you get your eSIM service back online!

2 replies
Question marked as Top-ranking reply

Mar 23, 2024 9:49 PM in response to Sidewazebuffalo

Unfortunately, you won't be able to activate the eSIM directly through your iPhone settings since it was accidentally removed. To get your eSIM service back up and running, you'll need to contact your mobile carrier.


Here's a breakdown of why contacting your carrier is necessary:

  • eSIM Activation Requires Carrier Support: Unlike traditional SIM cards, eSIMs rely on your carrier's network to activate. They don't have a physical component you can swap in and out.
  • Carrier Has Information to Re-enable: Your carrier has all the details about your eSIM profile, including the phone number and data plan linked to it. They can use this information to re-activate the eSIM on your iPhone.


What to expect when contacting your carrier:

  • The carrier representative may ask you to verify your account information for security purposes.
  • They might offer you a couple of options to activate the eSIM, such as:
    • Providing a QR code: You can scan this code with your iPhone's camera to automatically configure the eSIM.
    • Manual activation: The carrier might guide you through a step-by-step process to activate the eSIM using your iPhone's settings.


Additional Tips:

  • If you have the physical SIM card that was originally linked to the eSIM, you can inquire about converting it back to a physical SIM as a temporary solution.
  • Be sure to ask the carrier representative about any fees associated with re-activating the eSIM.


I hope this explanation clarifies the situation and helps you get your eSIM service back online!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to reactivate eSIM Card after accidentally turning it off on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.