Transitioning Old Apple ID to New

When I started my Apple iTunes account nearly 2 decades ago, I used my company email address not thinking. When I got an iPhone and set up an iCloud account several years later, I began downloading things through that ID as well. Today, I have music and subscriptions through the old email ID and some through the new. Most of my devices won’t sync properly because I can’t get the old email subscriptions on the new devices. To make matters worse, I’m losing access to the old employee email account. How can I sunset the original email ID account but not lose the purchased music and current subscriptions?

Posted on Mar 25, 2024 2:01 PM

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Question marked as Top-ranking reply

Posted on Mar 25, 2024 2:37 PM

To try to focus on using just one account, you can partially merge them. Apple has no formal account merging or transferring process. The things below will help you in doing ongoing or one-time transfer of as much as possible from one account to the other, but some things can never be transferred (namely purchases), only shared.


You can use various iCloud sharing features for some ongoing data sharing.

Share folders with iCloud Drive --> Share files and folders in iCloud Drive on iCloud.com - Apple Support


Read How to use Shared Albums in Photos on your iPhone, iPad, and Mac - Apple Support about how to share photos.


Apps and media bought with one ID are permanently associated with that ID. Look into using Family Sharing to continue to be able to use items purchased with one Apple ID with other Apple IDs, and for some data sharing features.

- Family Sharing - What is Family Sharing? - Apple Support

- Set up Family Sharing - Set up Family Sharing - Apple Support


The next section may sound tricky but it lets you merge some things on a device where you have already signed in with an old account but want to use a new account and incorporate data that is already on the device from the old account. Incidentally, the data will then propagate to other devices using iCloud with that new ID. (I haven't tried this with a computer but it may also work with a computer account signed into an old ID.)


If you have signed into the first ID on a device then fortunately when you sign out of that ID it asks you if you wish to retain the data from the old ID on your device (toggle the ones you want to on). If you keep data on the device then when you sign in with the other ID it will merge this data with the account signing into the device. You can later delete individual items from the old ID that you do not want. Similar information can be found in this post I have 2 apple IDs i want to merge them h… - Apple Community Note that only content physically present on the device like contacts, photos and videos will be retained. Meta data such as a game play scores that are tied to a specific ID or are only on a vendor's database remotely will not be retained. Also turn off storage optimization before doing this. With Optimize Storage, smaller, space-saving photos and videos are kept on your device while all of your original, full-resolution versions are stored in iCloud. Make sure photo optimization is turned off so the full quality versions from the old account are actually on the device before merging the content into your new account. Manage your photo storage - Apple Support You can turn optimization back on again once you are fully using your new ID on the device.


Even though apps may remain on a device and may work for a while, you will not be able to update them or redownload them unless you buy them again with this ID or download them with this ID using Family Sharing.


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac --> Sign out of iCloud on your iPhone, iPad, Apple TV, or Mac - Apple Support


If another Apple ID is signed in you may need to enter the password for that ID to sign out of that ID first.


Click on this link to learn how to 'Sign in with your Apple ID' --> Sign in with your Apple ID - Apple Support


4 replies
Question marked as Top-ranking reply

Mar 25, 2024 2:37 PM in response to Limnos

To try to focus on using just one account, you can partially merge them. Apple has no formal account merging or transferring process. The things below will help you in doing ongoing or one-time transfer of as much as possible from one account to the other, but some things can never be transferred (namely purchases), only shared.


You can use various iCloud sharing features for some ongoing data sharing.

Share folders with iCloud Drive --> Share files and folders in iCloud Drive on iCloud.com - Apple Support


Read How to use Shared Albums in Photos on your iPhone, iPad, and Mac - Apple Support about how to share photos.


Apps and media bought with one ID are permanently associated with that ID. Look into using Family Sharing to continue to be able to use items purchased with one Apple ID with other Apple IDs, and for some data sharing features.

- Family Sharing - What is Family Sharing? - Apple Support

- Set up Family Sharing - Set up Family Sharing - Apple Support


The next section may sound tricky but it lets you merge some things on a device where you have already signed in with an old account but want to use a new account and incorporate data that is already on the device from the old account. Incidentally, the data will then propagate to other devices using iCloud with that new ID. (I haven't tried this with a computer but it may also work with a computer account signed into an old ID.)


If you have signed into the first ID on a device then fortunately when you sign out of that ID it asks you if you wish to retain the data from the old ID on your device (toggle the ones you want to on). If you keep data on the device then when you sign in with the other ID it will merge this data with the account signing into the device. You can later delete individual items from the old ID that you do not want. Similar information can be found in this post I have 2 apple IDs i want to merge them h… - Apple Community Note that only content physically present on the device like contacts, photos and videos will be retained. Meta data such as a game play scores that are tied to a specific ID or are only on a vendor's database remotely will not be retained. Also turn off storage optimization before doing this. With Optimize Storage, smaller, space-saving photos and videos are kept on your device while all of your original, full-resolution versions are stored in iCloud. Make sure photo optimization is turned off so the full quality versions from the old account are actually on the device before merging the content into your new account. Manage your photo storage - Apple Support You can turn optimization back on again once you are fully using your new ID on the device.


Even though apps may remain on a device and may work for a while, you will not be able to update them or redownload them unless you buy them again with this ID or download them with this ID using Family Sharing.


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac --> Sign out of iCloud on your iPhone, iPad, Apple TV, or Mac - Apple Support


If another Apple ID is signed in you may need to enter the password for that ID to sign out of that ID first.


Click on this link to learn how to 'Sign in with your Apple ID' --> Sign in with your Apple ID - Apple Support


Mar 25, 2024 2:36 PM in response to Nici9

Due to complexity and length this will be a two part reply.


Change the email address on the secondary account (one used less). You will have to keep that account if you want its purchases.


Here's how you change the email address (Apple ID) you use for your Apple Account while retaining everything in your account:


If you have an iPhone or iPad:

1. Go to Settings, then tap your name.

2. Tap Sign In & Security.

3. Next to Email & Phone Numbers, tap Edit.

4. Tap the Remove button next to the email address, then tap Delete.

5. Tap Choose Another Email Address and enter your device passcode if asked.

6. Enter the new email address, then tap Continue.

7. Enter the verification code that was sent to your new email address. Read this support article to learn what to do if you didn’t get the email —> If you didn't receive your verification or reset email - Apple Support

8. If you encounter issues with certain services after doing this, this outdated support article may still have useful suggestions --> What to do after you change your Apple ID or password - Apple Support


Refer to the support article Change your Apple ID - Apple Support :

- If you don’t have an iPhone or iPad the support article says to, “go to https://appleid.apple.com and sign in. Then follow the onscreen instructions to change the email address associated with your Apple ID.”

- For general information, and other issues such as changes or addresses not being accepted.

- Note a recent change to the article where you can now change the email address without having to have access to your old email account.


How to change your Apple ID email address online:

1. Go to https://appleid.apple.com and sign in.

2. In the Sign-In and Security section, choose Apple ID.

3. Enter the email address that you want to use as your Apple ID.

4. Choose Change Apple ID.

5. If you changed your Apple ID to a third-party email address, check your old ID email for a verification code, then enter the code. Learn what to do if you didn't get the email. --> If you didn't receive your verification or reset email - Apple Support

6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID, as indicated in this support article —> What to do after you change your Apple ID or password - Apple Support



Mar 25, 2024 2:15 PM in response to Nici9

You can always change the email associated with your older Apple ID and just keep managing it as a separate ID. This wouldn’t do anything about merging the two Apple IDs but it would allow you to keep access to your purchases. This would require a separate device that continues with your older Apple ID, but with an email address under your control.

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Transitioning Old Apple ID to New

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