How to request an exchange for my faulty iPad Pro
I bought my Ipad pro 12.6 6th gen yesterday and there is a crackling sound when I press the back of my Ipad. My previous one didn't have this issue. Can I exchange it?
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Assuming that your iPad was purchased directly from Apple, you have benefit of 14-days within which to return your iPad for exchange or refund. You should make use of this opportunity while you are able to do so.
Beyond 14-days, your iPad will be repaired or exchanged under Apple’s one-year limited warranty. Depending upon your country/region, you may have additional rights concerning available remedy.
Genius Bar Reservation and Apple Support Options - Apple
iPad Service & Repair - Apple Support
If purchased from a third-party retailer, or other Apple Authorised Retailer, different return/exchange policies may apply.