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To whom it may concern,
I bought an iPad last Friday which is September 18th, and I checked that there was a scratch on the screen. I think the product is defective, and I want to exchange it for a new product.
Sincerely,
Seoyeong Kang
iPad Pro 12.9-inch Wi-Fi
Assuming that your iPad was purchased directly from Apple, you have benefit of 14-days within which to return your iPad for exchange or refund. You should make use of this opportunity while you are able to do so.
Beyond 14-days, your iPad will be repaired or exchanged under Apple’s one-year limited warranty. Depending upon your country/region, you may have additional rights concerning available remedy.
Genius Bar Reservation and Apple Support Options - Apple
iPad Service & Repair - Apple Support
If you purchased your iPad elsewhere, contact your retailer.
Assuming that your iPad was purchased directly from Apple, you have benefit of 14-days within which to return your iPad for exchange or refund. You should make use of this opportunity while you are able to do so.
Beyond 14-days, your iPad will be repaired or exchanged under Apple’s one-year limited warranty. Depending upon your country/region, you may have additional rights concerning available remedy.
Genius Bar Reservation and Apple Support Options - Apple
iPad Service & Repair - Apple Support
If you purchased your iPad elsewhere, contact your retailer.
My new iPad is defective.
