PNC App - No Network Connection

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Level 1

14 points

PNC App - No Network Connection

As soon as I open my PNC app on my iPhone an error message that says “No Network Connection-Make sure you’re connected to WiFi or using cellular service to sign in to the PNC Mobile app”. I am connected to both and all other apps that use WiFi or cellular services work fine. I’ve re-installed the app (twice) and tried turning off the WiFi to try forcing the cellular connection and the result has been the same. Any ideas on how to fix this? Anyone else having this problem?

iPhone 13 Pro Max

Posted on Mar 26, 2024 10:33 AM

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Answer 1

Top-ranking reply

morfaleji

Level 1

8 points

Apr 2, 2024 10:04 AM in response to chenryd

Was driving me crazy too, cycling through the usual fixes that didn’t work, then saw someone mention their VPN was causing this. I turned off a VPN setting and voila, the app works again. Not sure if this helps but fyi.

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Answer 2

jgt42

Level 1

8 points

Jun 24, 2024 2:23 PM in response to chenryd

The app wants to download cookies and VPN blocks them, so temporarily turning off VPN is the solution. This info is from their support.

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Answer 3

deepc4me

Level 1

8 points

Apr 14, 2024 8:41 AM in response to chenryd

Turning off VPN fixed it for me.

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Answer 4

Aloha54

Level 1

14 points

Apr 1, 2024 4:29 PM in response to chenryd

The exact thing is happening to me. I have also tried all of the recommendations. Not sure what to do at this point. Very frustrating. Help us Apple.

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Answer 5

Apr 8, 2024 5:59 AM in response to chenryd

I’m having the same issue and did everyone I can do. No VPN on iPhone so don’t know what’s going on. PNC customer service is clueless and says they don’t know what’s going on.

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PNC App - No Network Connection

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