2024 can am spyder and apple car play

@Fing86, previously you mentioned that you said something about lawyers or lawsuits to them. Most all companies will then immediately cease communication with you and direct you to their legal team if you mention lawyers or lawsuits. The BRP customer service people are probably under similar orders and will no longer talk to you going forward. Believe me I want to tell them the same thing but I also know what would happen.

I am resigned to the fact that we are never getting ACP and that's why they are giving us an extra year of BEST Warranty or $500 of merchandise. If we do get it that's great but I am tired of fighting with them and being told "in another 2 weeks" for the last 4+ months. At least now they aren't even giving an ETA. Maybe by next riding season we'll see it, but I am giving up on seeing it this year.

Has anyone else received a letter from BRP offering them $500 in accessories or 1 year extended warranty? I did the other day. I’m not going to take either and accept their low ball offer. I think a class action needs to happen.

According to guys from Can-Am that did a 3 day dealer demo for the 2024 models, apparently ACP did work when they first came out, but there was an issue with licensing ACP and it stopped working. I’m guessing that possibly if you did a factory reset maybe it would work?

@NJLocoman, they have been demoing ACP working for 9 months now. It was never included on any 2024 shipped to customers. A factory reset won't do anything because the feature is simply not included in the current firmware.

It did get released for about 4 hours 2 months ago, I actually had it for a day. Then they pulled the update and pushed the original firmware out to those who had it and of course that removed ACP as well.

From what I understand Apple does not charge to license ACP, so not sure how that could be the problem. Probably BRP's implementation was so craptastic that they had to pull it due to bugs and they still can't make it work right.

I have all but given up on seeing ACP this riding season, if ever. Probably why they are offering us $500 or a year extra warranty because they know it's not coming anytime soon, if ever. I haven't read the fine print, but I suspect if you take the offer it also absolves them from any future liability via the court system as well.

It's a one page letter and there's no fine print disclaimers, other than stating that you need to take advantage of the offer by December 31, 2024 and that you bring proof of purchase and the VIN number when you claim either compensation.

When I first contacted my dealer about the missing Carplay issue, the response was that when a software update is released BRP would contact me, and then I could take my Spyder to any BRP dealer to get the update installed. He also said he'd make sure his service department was aware of the problem so they could watch for an update, and contact me when it was available. That email response was dated May 16, the same day I emailed him.

I received my letter from BRP and contacted him on June 3rd about receiving the letter, and reminded him that I was not offered a B.E.S.T. warranty so that was of no use to me, and asked about the $500 credit. It's the evening of June 9th, a week later, and I haven't heard from anyone at the dealer.

I will be calling them tomorrow, Monday morning.

The letter does say that when Apple Carplay is available that they (BRP) will contact me and provide information on how I can get it "...restored to your vehicle via the comfort of your home or at your local dealership."

The last line of the letter is a sentence in bold that refers the dealer to an "Experience Express newsletter" dated May 24, 2024.

When and if it's ever released again you can update it yourself over WiFi. No need to take it to the dealer unless something goes horribly wrong. I installed the version in April that had it over WiFi, was pretty quick and painless once I got the bike to connect to my WiFi which is another saga in itself.

I will still wait for someone to actually claim the $500 credit or the 1 year warranty since you have to make a choice. At that point they may still make you sign a waiver of liability.

I visited the dealer. The salesman I worked with was with another customer when I got there, so I waited around. They had three Spyders/Rykers on display, but they looked odd to me. There was one with saddlebags and a top case, but it was a flat black, and didn't look like my 2024. So when the salesman finally came over to me, I asked about them. He told me they were all 2023 models. He said they're selling out of the 2024 models as quickly as they can uncrate them and prep them for sale.

So I asked about the letter, and he said he'd heard about it, but asked me give him a few minutes to check with his manager. Off he went, and stayed in her office for quite awhile, and then finally came back.

What he came back with was the dealer's version of the BRP Carplay letter, that had some information that was instructions to the dealer about how to deal with the requests, and some information I hadn't seen before.

While it doesn't apply to me, one of the things I saw was that the B.E.S.T. coverage was limited to a maximum of 6 years, and could not be extended for a longer time. So for those who already have 6 years of BEST coverage you'll have to go for the PA&A.

As for the Parts, Accessories & Apparel he asked me if I knew what I wanted. I told him I didn't. He told me to go online, choose the things I wanted for up to the $500 limit, and send him the list and he'd get them for me. He did say that depending on what I chose, it could take him about a week to get some of the items.

I sent him the list via email this morning and haven't heard back yet. He hasn't been very good about responding to email, so if I haven't heard from him by the middle of next week I'll call him.

I purchased my 2024 Spyder Sea to Sky and I expected to have CarPlay. There are no updates available. Is BRP trying to deceive consumers.

No go. I had mine in at the dealer yesterday.

Hi Zoomer, on your touch screen dashboard (Bluetooth) does your Packtalk Edge display as "Scala Rider QGA" or does it display as per your iPhone name? I can't get it to connect properly.

I wonder if we can be a beta user?