iPhone 12 Pro freezing on iOS 17.4(.1) when selecting text (or sometimes when trying to type)

Since about 2 days ago my good old iPhone 12 Pro has started going nuts. Whenever I try to select any text on a webpage (or in any app) and often when I tap on anywhere that brings up a keyboard to start typing the app freezes and then after some time crashes.


I tried rebooting and it helps for about 1 min after which same stuff happens again. I


also tried resetting the dictionary, turning off check spelling, predictive typing, etc. in the keyboard setting which didn’t help.


Furthermore I tried unticking all the checkmarks in the selected dictionaries (though most of the time the settings app freezes when trying to open the dictionary section.


Finally I tried updating to 17.4.1 (from 17.4) which also didn’t help.


Interestingly I was unable to update from the phone itself, it was spinning on checking new version until finally throwing up “Unable to check for new version”. I had to update using the mac and on 17.4.1 it behaves the same.


I am afraid to try the wipe and restore from backup nuclear option as I will lose the eSim and I’m in a different country now from where I got the line from and it will be a challenge to restore it.


What else can I do?


iPhone X

Posted on Mar 28, 2024 12:38 PM

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Posted on Apr 16, 2024 8:53 AM

First of all, this thread is incredibly hard to find. For a while, I felt like I was the only one with this problem. Only way it showed up on Google was "iphone hang text select" and setting the date range to "last month". "iphone hang select text" e.g., you won't find any of it. Same goes for "ios text select crash" or "iphone mark text crash". (<- some fodder for Google right here ...)


So: Experiencing the exact same situation. Problem started on an iPhone Pro Max 15 with iOS 17.4, no change with 17.4.1.


  • Hang / crash when selecting text (not always, but most of the times)
  • Keyboard sometimes hanging itself up all of a sudden, need to restart
  • BETTER after restart, forced or normal; but no more than for a few minutes
  • Problem signing into the Security menu of iCloud (in Settings)


Let's see if we find some more common ground and maybe find the culprit here! Same as most of you, I've tried plenty of other stuff and changing settings, to no avail. Some things odd I noticed are:


  • I cannot do a full backup to my Mac; neither via Finder or via iMazing; it goes on for many hours and doesn't finish
  • I've got plenty of space, photos set to "Optimization" -> iCloud, only few stored on machine, yet at one point, my iPhone ran into "no more memory" and I couldn't save any more photos; it's a 512GB phone, actually plenty of space left - even with all photos stored on the machine instead of in the Cloud it wouldn't have been full
  • my iMessages showed up in iCloud unusually high, I think around 300GB. Didn't make sense; I disabled iCloud Messages on all my machines, will have to wait two more weeks so after 30 days, they are actually fully erased on the Cloud, then try setting it to iCloud again


A few years back, I had an issue with Notes using up hundreds of GB of mobile data; no one could help. Called Apple so many times. My solution was: Accessing the IMAP server via Thunderbird, which showed me some "ghost" directories for notes. That was when they changed the way notes are stored, I think. Anyway: I deleted the folders (that didn't show up in Mac Mail) manually and that resolved that issue.


So, maybe some app / sync process is filling up the available space / RAM / processor / who-knows-what?


My questions to fellow sufferers of this issue would be:

  • Can you check if any section uses up unsually much space on iCloud?
  • did any of you run into a "space full" sort-of message even though you still had plenty of space?
  • Did you ever have an issue with the Notes app, such as unsually high data volume when syncing?
  • Is anyone using iMazing?
  • Can you do a full backup of your iPhone to your Mac - one that actually finishes?
  • Any troubles with iMessage size-wise, when looking at Space on iCloud and under the tab with the space needed on the volume / "hard drive" of your iPhone?


I would think we're gonna find at least one more commonality that actually causes this trouble. Seeing that it's so incredibly hard to find any similar reports on the web, it's not unreasonable to think this is a minority issue. Culprit must be somewhere, and Apple is probably not going through the trouble helping us there ... they will probably recommend a full reset. And: I would do one, but not w/o a full backup to disk (which I cannot do right now ...)



[Edited by Moderator]

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iPhone 12 Pro freezing on iOS 17.4(.1) when selecting text (or sometimes when trying to type)

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