​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


My Apple ID is not supported

My account is not supported


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Mar 29, 2024 9:42 AM

Question marked as Top-ranking reply

Posted on Mar 29, 2024 1:18 PM

Hello,


For help with that you need to contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Mar 29, 2024 1:18 PM in response to menardpeter

Hello,


For help with that you need to contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple ID is not supported

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.