The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

farman205 Author

Level 1

4 points

Please help me my account not valid or not supported why?

please help me i want help please my account not valid or not supported? Why what should I do?

iPhone 14 Pro Max, iOS 17

Posted on Nov 28, 2024 6:35 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,761 points

Posted on Nov 28, 2024 6:42 AM

Hello,

For help with an invalid/not-active/not-supported account you need to contact Apple.

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

View in context

Please help me my account not valid or not supported why?

Similar questions