The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

This Apple Account is either not valid or not supported.

iPhone XS, iOS 18

Posted on Jan 13, 2025 4:14 PM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,761 points

Posted on Jan 13, 2025 5:05 PM

Hello,

For help with an invalid/not-active/not-supported account you need to contact Apple.

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

View in context

This Apple Account is either not valid or not supported.

Similar questions