I bought a monthly subscription to SonyLiv through the Apple Store. Despite a successful payment, my service remains inactive and doesn't show up in my account. I've verified with the bank that the payment went through. Can you assist me with a refund, please?
iPhone 14, iOS 17
If you still want it, click on this link to learn how to contact an app developer - How to contact an app developer - Apple Support about the missing item. If not, review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ Manage a subscription - Apple Support If you subscribed to this in the EU from a third party, see: About purchases not billed through the App Store or the App Store's In-App Purchase system - Apple Support instead.
• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
• Canceling a subscription does not automatically start a refund.
Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support
Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
If you still want it, click on this link to learn how to contact an app developer - How to contact an app developer - Apple Support about the missing item. If not, review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ Manage a subscription - Apple Support If you subscribed to this in the EU from a third party, see: About purchases not billed through the App Store or the App Store's In-App Purchase system - Apple Support instead.
• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
• Canceling a subscription does not automatically start a refund.
Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support
Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
I am a user of Apple products like yourself. I suggest you contact Apple India and ask what is going on.
For help with "Billing and subscriptions" support, click here ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060
Hi Limnos,
Although the payment went through successfully, it's not showing up in the App Store either. In order to follow the steps you provided, the subscription should appear as active, which it currently does not. As a result, I'm unable to track the purchase I made.
Payment successfully deducted but services still not started
