Trouble working off network.

We've just purchased an M3 iMac.

All files are located on our network and when working directly off the network (as we have been doing so for many years) the operating system will freeze up (spinning wheel of death). Even when doing basic tasks like dragging a file from a folder to outlook when sending an email.


Currently the only solution I can think of is to work directly from iMac, but this means I have to copy files back onto the network to keep them organised and for backing up.


Work/files are graphics related, adobe illustrator/photoshop/pdf files.

iMac 27″, macOS 12.6

Posted on Apr 1, 2024 2:31 PM

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Posted on Apr 1, 2024 10:28 PM

Your report turned up pretty much what I expected. I am reasonably confident the issue below is the cause of your problem!


I see some issues in your report. First is you have Trend Micro installed which is considered malware by most experienced users on these forums. Mac OS is catlike in that it cleans itself, Mac OS does not benefit from nor does it require any of the following types of apps:


·      Antivirus Apps

·      Cleaning Apps

·      Security Apps

·      VPN Apps

·      Maintenance Apps


What these types of apps do is the exact opposite of what users want. They make Mac OS slow, appear buggy, can damage Mac OS and sometimes create unwanted behaviors. In short, they are really bad news!


So the first order of business for your computer is that you need to locate the developers. uninstall instructions for Trend Micro and please uninstall it. Because Trend Micro is pretty nasty stuff it tends to leave parts behind after being uninstalled, a testimony to how poorly written the app is! To fully ensure you have uninstalled it please download the free version of FindAnyFile directly from the developer. Then have it search your system for the following:


·      Trend Micro


Have it Trash any files with those names in them and then ensure the Trash is empty. 



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3 replies
Question marked as Top-ranking reply

Apr 1, 2024 10:28 PM in response to kg197

Your report turned up pretty much what I expected. I am reasonably confident the issue below is the cause of your problem!


I see some issues in your report. First is you have Trend Micro installed which is considered malware by most experienced users on these forums. Mac OS is catlike in that it cleans itself, Mac OS does not benefit from nor does it require any of the following types of apps:


·      Antivirus Apps

·      Cleaning Apps

·      Security Apps

·      VPN Apps

·      Maintenance Apps


What these types of apps do is the exact opposite of what users want. They make Mac OS slow, appear buggy, can damage Mac OS and sometimes create unwanted behaviors. In short, they are really bad news!


So the first order of business for your computer is that you need to locate the developers. uninstall instructions for Trend Micro and please uninstall it. Because Trend Micro is pretty nasty stuff it tends to leave parts behind after being uninstalled, a testimony to how poorly written the app is! To fully ensure you have uninstalled it please download the free version of FindAnyFile directly from the developer. Then have it search your system for the following:


·      Trend Micro


Have it Trash any files with those names in them and then ensure the Trash is empty. 



Apr 1, 2024 3:10 PM in response to kg197

It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.



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Trouble working off network.

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