Apple Care for Vision Pro

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Level 1

4 points

Apple Care for Vision Pro

I bought the monthly payment Apple Care yesterday. Today, I received the Receipt & Renewal Notice which contains the following content that requires linking to the Apple ID(My Apple ID is not an account registered in the United States.) (please see the screenshot).

Clicking on the link requires confirmation submission:

Upon continuing to click, the following failure message is received:

Currently, the credit card has been successfully charged, but I am concerned about whether the automatic payment will go through smoothly next month.

Apple Vision Pro, visionOS 1

Posted on Apr 3, 2024 12:48 AM

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Answer 1

ccmxigua Author

Level 1

4 points

Apr 3, 2024 7:39 AM in response to David Strait

Thank you for your response, but I am Chinese and my English speaking skills are not very proficient (I have consulted the technical support in China, but since the product is currently not being sold in China, they are unable to provide a solution to the problem.). Is there a way to get support online or via email?

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Answer 2

Apr 3, 2024 8:36 AM in response to ccmxigua

After a quick search, I found that Apple claims to have chat support, but I never have used it. When looking for chat support I was directed to this page. Maybe you can eventually find the chat support from here (?)

https://getsupport.apple.com/

Also, It is possible the Apple Care billing issue is related to a Chinese credit card address for a product that is not currently sold in China (?)

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Answer 3

ccmxigua Author

Level 1

4 points

Apr 3, 2024 8:44 AM in response to David Strait

Thank you for your suggestion. The payment method I currently use is a virtual credit card (billing address in the United States), and the virtual credit card shows that a normal Apple Care+ payment has been made once (which is the first monthly payment). My concern is, if I do not successfully link my Apple ID (such as the screenshot above), will the payment for next month not be automatically deducted?

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Answer 4

Apr 3, 2024 8:51 AM in response to ccmxigua

Only Apple can answer this... I assume you were not able to use/find the Chat function?

I don't know how you would access Apple Care in China anyway... it may be a complete waste of money (for now). Will they even honor US Apple Care when AVP comes to China? I don't know.

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Answer 5

Apr 3, 2024 7:03 AM in response to ccmxigua

Call AppleCare if you are concerned: ‭1 (800) 275-2273‬

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Answer 6

ccmxigua Author

Level 1

4 points

Apr 3, 2024 8:52 AM in response to David Strait

Yes, currently I can only find support through making phone calls.

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Answer 7

ccmxigua Author

Level 1

4 points

Apr 3, 2024 8:56 AM in response to David Strait

This is indeed unclear. My main concern is the high cost of repairing the Vision Pro in case of accidental damage. It seems like I am doing this just for peace of mind... hahaha

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Apple Care for Vision Pro

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