Unable to restore iPhone due to Activation Lock and slow internet connection

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Level 1

7 points

Unable to restore iPhone due to Activation Lock and slow internet connection

Hello everyone,

I recently received an email stating that my Apple ID was not active. I contacted Apple customer service and they advised me to request to remove Activation Lock.

Yesterday, I received a notification that my request to remove Activation Lock had been approved. I was instructed to follow the steps in this article: If you can't update or restore your iPhone or iPod touch - Apple Support

I have updated my iPhone to the latest iOS version, but I am having trouble restoring it due to a slow internet connection. I tried to restore my iPhone using my MacBook, but the process failed.

Is it possible to restore my iPhone directly from the device itself?

Any help or advice would be greatly appreciated.

Posted on Apr 3, 2024 12:15 PM

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Answer 1

Apr 3, 2024 12:22 PM in response to kushina1

No. You need to use a computer. If your connection isn’t fast enough find a friend who has a faster connection, or make a Genius Bar appointment, or take your computer to and use public Wi-Fi at your local library, Starbucks, MacDonald’s, or independent cafe.

BTW, I didn’t know anyone had a slow internet connection anymore. Why is yours slow?

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Answer 2

Apr 3, 2024 12:33 PM in response to kushina1

When you go to restore your phone using your computer, when you click Restore chose Download Only. After it downloads, click Restore again to install it. Download Only should not time out.

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Answer 3

kushina1 Author

Level 1

7 points

Apr 3, 2024 12:28 PM in response to Lawrence Finch

Thank you for your response. I understand that the Activation Lock has been approved and will remain available until I am able to restore my iPhone. It is correct that it does not have a specific expiration date, right?

I am experiencing slow internet connection because I live in an African country.

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Unable to restore iPhone due to Activation Lock and slow internet connection

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