I bought my AirTag from a Amazon return store and it had someone else’s account on it how can I link it to my phone when I don’t know the previous owner

I bought my AirTag from a Amazon return store and it had someone else’s account on it how can I link it to my phone when I don’t know the previous owner

Posted on Apr 3, 2024 9:00 PM

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Question marked as Top-ranking reply

Posted on Apr 4, 2024 8:48 AM

You can't ... and Amazon should not have sold it to you. Only the original owner can remove this tag from being associated with their Apple ID. Resetting it will not do that, and this tag will be useless to you.


As such, you should return it to Amazon for a full refund .... and then, just get a new one directly from Apple.

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Question marked as Top-ranking reply

Apr 4, 2024 8:48 AM in response to JSM83

You can't ... and Amazon should not have sold it to you. Only the original owner can remove this tag from being associated with their Apple ID. Resetting it will not do that, and this tag will be useless to you.


As such, you should return it to Amazon for a full refund .... and then, just get a new one directly from Apple.

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I bought my AirTag from a Amazon return store and it had someone else’s account on it how can I link it to my phone when I don’t know the previous owner

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