Hi Everyone,
I'm not an iTunes user, but I've been charged three times by Apple last month and once this month (April 24th). I'm surprised that I haven't received any invoices from Apple for these four bills, and iTunes isn't listed in my subscription list. I don't understand how to deduct these payments.
Could anyone please explain what's happening and what I should do?
Thanks
iPhone X, iOS 16
if it was me then I would read
If you see 'apple.com/bill' on your billing statement - Apple Support
and maybe also
Identify legitimate emails from the App Store or iTunes Store - Apple Support
and
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
and of cause you should reach out to your bank to inquire about it
and you can reach out to apples support
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple
if it was me then I would read
If you see 'apple.com/bill' on your billing statement - Apple Support
and maybe also
Identify legitimate emails from the App Store or iTunes Store - Apple Support
and
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
and of cause you should reach out to your bank to inquire about it
and you can reach out to apples support
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple
Thank you for your reply.
I have checked all the links provided, but I couldn't identify the charge because I haven't received any email notifications of the payment in my inbox. Also, these messages don't seem to be fake because I confirmed with the bank, and they confirmed that four payments were deducted from my credit card and paid to the merchant (Apple) from my account.
In the meantime, I have canceled my other two subscriptions and I am now attempting to delete the credit card. However, I am receiving an alert that says, "You cannot delete the card due to using the subscription," etc.
I am now trying to reach Apple support, but I cannot find any live chat option on the support page.
If anyone has the support email, please share it with me so that I can directly email support about this issue.
Thanks
Being charged multiple times for iTunes.
