Battery problem iPad Pro 12.9 5th gen

ive noticed the battery is terrible on my iPad from full charge to 10% it goes in about 1.5 hrs surely this isn’t ok?

iPad Pro, iPadOS 17

Posted on Apr 4, 2024 9:29 AM

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Question marked as Top-ranking reply

Posted on Apr 4, 2024 9:34 AM

You might be best advised to seek assistance directly from Apple Support - and request a remote battery diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Apr 4, 2024 9:34 AM in response to Char1403

You might be best advised to seek assistance directly from Apple Support - and request a remote battery diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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Battery problem iPad Pro 12.9 5th gen

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