Iphone with broken screen and Apple ID signed out

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Iphone with broken screen and Apple ID signed out

Hi, my Iphone X has a broken screen that would not work at all (can see but can't control), it also has data/wifi connection.

Siri is not working as it requires inputting passcode first
Apple ID on the broken phone needs re-sign in (The screen says update Apple ID settings, some account services will not be usable until you sign in again)
I don't have icloud back up
I logged in to my Apple ID online and cannot even find the associated device
I tried "Control Nearby Device" with my new Iphone, but it could not detect my old phone
When I connect my iphone to macbook, it's charging but not recognising the device on iTunes or Finder

The only hope I seem to have is with iCloud Find my Iphone. I am able to detect and locate the iphone with it. But all I can do with Find my Iphone is to play sound on device or erase the device.

My goal is to able to connect the iphone to macbook or any other device so that I can remotely back up the data inside...Would there be any insights? Really appreciate your help in advance.

Thank you.

iPhone SE, iOS 15

Posted on Apr 5, 2024 1:54 AM

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Answer 1

Apr 5, 2024 2:24 AM in response to chishuimandy

A broken iPhone screen prevents connecting to a computer for data access. Both Macs and PCs require unlocking the phone with a passcode, similar to how Siri needs activation.

Regarding your data…

If you have an iCloud or iTunes latest backup, then there is nothing to worry about. Just restore from it, else...
If You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive;
1. The information that is synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail*, Notes, Voice Memos, Messages*, shared photos, iCloud Photos*, Health data*, call history*, and files* you store in iCloud Drive.
2. *-If you had turned on Messages in iCloud, iCloud Photos, Mail, Health data, call history under iCloud, and files you store in iCloud Drive your content is automatically stored in iCloud and is available on all devices that use the same Apple ID
You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
You have uploaded some of it to Cloud Drives using the Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
If you have not backed up or do not have the latest backup, nor imported nor you have synced or uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.

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Iphone with broken screen and Apple ID signed out

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