Can’t login to Apple TV

Good Afternoon,


We have been trying to log in to our Apple TV, but it keeps saying ‘Unable to sign in, Cloud isn't set up for this Apple ID account. For more information, go to iCloud - Official Apple Support’. but we can login on our iPhone and I appears that iCloud is set up, so this is a confusing message to get. We have tried logging in multiple times over multiple days and have tried turning the appleTV box on and off as well as the TV it’s self. Not quite sure what to do next.


look forward to hearing from you soon


kind regards,

Denise and Stephen


Apple TV (1st generation)

Posted on Apr 5, 2024 11:02 AM

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Question marked as Top-ranking reply

Posted on Apr 5, 2024 12:27 PM

It seems that the Apple TV (3rd generation) doesn’t support iCloud anymore. iCloud has evolved, but devices with older software are then left behind for iCloud services.


  1. My Photo Stream has been discontinued for all users.
  2. Advanced Data Protection for iCloud as an account property may invalidate some iCloud services on devices with older software.
  3. System requirements for iCloud - Apple Support: tvOS 17 or later.


You can still sign in on Apple TV (3rd generation) for the iTunes Store, and thereby for buy movies, buy TV shows, AirPlay, Apple TV+, and such.

1 reply
Question marked as Top-ranking reply

Apr 5, 2024 12:27 PM in response to annietabs

It seems that the Apple TV (3rd generation) doesn’t support iCloud anymore. iCloud has evolved, but devices with older software are then left behind for iCloud services.


  1. My Photo Stream has been discontinued for all users.
  2. Advanced Data Protection for iCloud as an account property may invalidate some iCloud services on devices with older software.
  3. System requirements for iCloud - Apple Support: tvOS 17 or later.


You can still sign in on Apple TV (3rd generation) for the iTunes Store, and thereby for buy movies, buy TV shows, AirPlay, Apple TV+, and such.

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Can’t login to Apple TV

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