Screen Bubbles & Marks on my MacBook Pro M2 2023
MacBook Pro screen marked in many places, including what look like 2-bubbles. I was told by geniuses it was damage caused by me but I have been very careful in looking after screen.
MacBook Pro screen marked in many places, including what look like 2-bubbles. I was told by geniuses it was damage caused by me but I have been very careful in looking after screen.
It there a keyboard cover on the Mac? The almost geometric nature of the defect in your third image makes me think keyboard cover. Keyboard covers have caused a lot of display damage in newer Macbook Pros due the minimal display-to-keyboard clearance that HWTech cites.
You probably do not want to hear this but I feel I must offer it. For over 40 years, I've worked professionally in both forensic and industrial fields with the interpretation of impact effects on various resistant materials . The scalloped edge patterns in images 2, 5, and 7 are very similar to the characteristics seen when point pressure is rapidly applied to a homogenous, non-crystalline materials like glass or plastics.
Were I presented with those three images in a lab setting without any background information, my first thought would go to "low-velocity BB gun."
What I cannot see is if these are depressed, flat, or protruding. I would not expect impact damage to be protruding on this type of surface.
It there a keyboard cover on the Mac? The almost geometric nature of the defect in your third image makes me think keyboard cover. Keyboard covers have caused a lot of display damage in newer Macbook Pros due the minimal display-to-keyboard clearance that HWTech cites.
You probably do not want to hear this but I feel I must offer it. For over 40 years, I've worked professionally in both forensic and industrial fields with the interpretation of impact effects on various resistant materials . The scalloped edge patterns in images 2, 5, and 7 are very similar to the characteristics seen when point pressure is rapidly applied to a homogenous, non-crystalline materials like glass or plastics.
Were I presented with those three images in a lab setting without any background information, my first thought would go to "low-velocity BB gun."
What I cannot see is if these are depressed, flat, or protruding. I would not expect impact damage to be protruding on this type of surface.
It is always hard to tell screen issues from pictures, but to me it looks like accidental damage as well. I have over two decades of experience seeing all sorts of issues while supporting thousands of my organization's Macs. The third picture is the one which really makes me think accidental damage, but like I said only someone able to see the laptop in person will be able to provide the most accurate assessment. Maybe you had something stuck between the keyboard & display when you closed the lid? There is so little clearance when the lid is closed on these recent Apple laptops so it doesn't take much to cause damage to the screen.
The best you could do is try to get a second opinion from another Apple Authorized Service Provider. In the end it really doesn't matter what we think since Apple always has the final say in these matters.
Thank you for your post, it concurs with what the "geniuses" have said, though the first genius I spoke with (initially) thought it was a manufacturing problem, until he had spoken with his fellow team of geniuses. It was quickly dispelled by them as accidental damage.
I am very disappointment the screen has been damaged so easily as I have been extremely careful in keeping it clean, dusting the keyboard and keeping the Mac in a protective case. I have had experience in using probably 20 (ish) laptops in the past and not one has exhibited this kind of damage. Ironically this is the most expensive too!
I am still not 100% convinced I have caused this damage, however, as you have not experienced this issue with your supporting of thousands of organisations Macs I am resigned to apples' decision unfortunately.
Thanks again for your post.....
Thanks Allan, no, no keyboard cover.
The first image shows the area with worst damage/imperfection. It is at the centre bottom of screen and was protruding (bubble) until at some point it wasn't, I assume when the screen was subsequently closed and pressed against the aluminium case. This being close to the hinge would result in maximum pressure I guess...
The smaller damage/imperfection (image 4,5,&7) is in the top, left corner and is smaller than the bottom one. I believe this was protruding too but again, it looks to have been damaged, impacting against the aluminium case.
To note, there are no imperfections/scratches in the area the keyboard impacts.
Not really sure how to prove these were protruding bubbles, as my microscope wont work at an angle.
Thanks again....
Screen Bubbles & Marks on my MacBook Pro M2 2023