Does iPhone have to be unlocked to trade in at Apple Store

Switching carriers. Old carrier says I they do not have any record I bought the phone from them, even though I bought it from them online traded old phone in to them and used their network still recently.

iPhone 13 Pro Max

Posted on Apr 6, 2024 5:31 AM

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Posted on Apr 6, 2024 5:35 AM

In order to trade a phone in to Apple, it has be prepared per the directions in the link I'm providing below. It does NOT have to carrier unlocked.


See how to prepare a phone for trade --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


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Does iPhone have to be unlocked to trade in at Apple Store

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